We launched ENGAGE! last night! This is the culmination of months of volunteer work with The Kitchener and Waterloo Community Foundation.
The official launch happened at Communitech’s Entrepreneur Week Gala Opening. John Pollock made the announcement for us during his remarks as he accepted the Legacy Award on behalf of his extremely accomplished father, Carl A. Pollock, as part of the inaugural inductions into the Waterloo Region Entrepreneur Hall of Fame.
ENGAGE! is a program designed to inspire local entrepreneurs and their employees to invest in the future of the community. Members of ENGAGE! make a commitment today to give back to their community in the future, when they are ready. There is no financial commitment, no audit in the future and no solicitation of funds. It’s simply a way to get emerging business leaders more engaged in the needs within the community.
I urge you all to visit ENGAGE!, learn more, and sign up!
The Kitchener and Waterloo Community Foundation improves the quality of life in Kitchener-Waterloo and area, now and for generations to come, by building community endowment, addressing needs through grantmaking, and providing leadership on key community issues. The KWCF is a connector, bringing those that wish to invest in the community together with the causes that most interest them. Original investments or gifts are not spent. Rather, the funds are invested and the proceeds are directed to support a wide range of charitable causes.
The KWCF does not solicit funds of any kind, but rather provides a trust service to the community.
As project manager for the launch of ENGAGE!, I’d like to say some thank yous.
- To Mr. Pollock, thank you for helping us launch ENGAGE!
- To Communitech, thank you for providing us with the forum, the stage, to make the announcement.
- To the volunteers that worked with me to make this all possible, thank you for all of your efforts.
- The team included Lynne S, Fiona K, Michael D, Tobi D-H, Paul M, Annalee M, Carolyn F, Carrie N and of course Rosemary Smith, CEO of The KWCF.
You’ll find ENGAGE! materials at the Communitech table/booth during all of the remaining 14+ events of Entrepreneur Week. ENGAGE! volunteers will be on hand at three of these events:
- The Impact UW Expo today
- The Chapter 4 event on Thursday October 5
- The “Art of the Start” luncheon on Thursday October 6
Remember, join ENGAGE! today!
Saturday, September 30, 2006
Thursday, September 28, 2006
What's Your Niche?
I’ve just returned from a little shopping. Not for me, of course. Not sure if/when entrepreneurs ever shop for themselves. My eldest son starts hockey on Saturday. As he continues to quickly approach my general size, he often requires larger equipment. This time round it was shoulder and elbow pads, pants and skates. Two hours later, back to work.
During the seminar yesterday, I was asked a question that, surprisingly, I had not been asked before. What is your (i.e. Parmasters’) niche?
There are other ways to phrase the question, such as:
- what pain do you solve?
- what are you best in the world/market at doing?
In the technology sector, where a lot of my experience lies, start-up companies must be able to complete the following sentence:
“We are best in the world at, and companies/people like will buy our product because they suffer from pain.”
You have to solve a pain. There must exist a problem that you address, better than any other company out there. And the pain must be sufficient such that people/companies will pay you to solve it.
I’m not sure how Parmasters would answer this question. The answer may exist on our website.
However, from my perspective, the pain that we address is frustration related to golf. It may be an inability to play well; however, each individual defines the term “well”. It may be an inability or lack of desire to walk/ride around a golf course. It may be a desire to practice, a lot. It may be a desire to play regardless of the weather conditions. It may be a desire to play faster, or more frequently.
We offer, under a single roof, a range of tools, facilities and experiences that will help you solve almost all golf related frustration. That, in my opinion, is our niche.
And yes, we are (or at least, we will be) the very best in the market. Guaranteed.
During the seminar yesterday, I was asked a question that, surprisingly, I had not been asked before. What is your (i.e. Parmasters’) niche?
There are other ways to phrase the question, such as:
- what pain do you solve?
- what are you best in the world/market at doing?
In the technology sector, where a lot of my experience lies, start-up companies must be able to complete the following sentence:
“We are best in the world at
You have to solve a pain. There must exist a problem that you address, better than any other company out there. And the pain must be sufficient such that people/companies will pay you to solve it.
I’m not sure how Parmasters would answer this question. The answer may exist on our website.
However, from my perspective, the pain that we address is frustration related to golf. It may be an inability to play well; however, each individual defines the term “well”. It may be an inability or lack of desire to walk/ride around a golf course. It may be a desire to practice, a lot. It may be a desire to play regardless of the weather conditions. It may be a desire to play faster, or more frequently.
We offer, under a single roof, a range of tools, facilities and experiences that will help you solve almost all golf related frustration. That, in my opinion, is our niche.
And yes, we are (or at least, we will be) the very best in the market. Guaranteed.
Wednesday, September 27, 2006
Asset Optimization
Today was not your typical day in the life of an entrepreneur. It started with a good workout – all weights, no cardio – and then continued into a day long seminar by Jay Paterson and Lee Brower of Empowered Wealth Canada. This evening I attended a Leadership Waterloo Region event.
Jay and his team are doing some amazing things. I’m just starting to learn about their philosophies and approaches, so I’m not ideally suited to try to explain. I urge you to link on over to their website.
However, in a nutshell, they’re focusing on systems and a vocabulary to help families manage and optimize their assets.
Here’s the thing though. They don’t limit their focus to financial assets, which is the first thing you (and I) thought of when the word “asset” appeared. Families have all kinds of other assets:
- Knowledge
- Skills
- Experience
- Values
- Contributions to society
- Health and health practices
- And the list goes on …
I find it all fascinating. Of course, I’m a “systems” guy …
At both events attended today, I spoke to many potential investors, and many future customers/members of Parmasters Kitchener-Waterloo. It’s fun watching peoples’ eyes light up when I describe what we’re building, and what we’ll do for their enjoyment of golf.
Perhaps, in the not too distant future, a better, simplified golf swing, golf knowledge, will be one of the “assets” that a family will pass on to future generations. Perhaps Jay will be involved. Perhaps it’s a very small world after all.
Jay and his team are doing some amazing things. I’m just starting to learn about their philosophies and approaches, so I’m not ideally suited to try to explain. I urge you to link on over to their website.
However, in a nutshell, they’re focusing on systems and a vocabulary to help families manage and optimize their assets.
Here’s the thing though. They don’t limit their focus to financial assets, which is the first thing you (and I) thought of when the word “asset” appeared. Families have all kinds of other assets:
- Knowledge
- Skills
- Experience
- Values
- Contributions to society
- Health and health practices
- And the list goes on …
I find it all fascinating. Of course, I’m a “systems” guy …
At both events attended today, I spoke to many potential investors, and many future customers/members of Parmasters Kitchener-Waterloo. It’s fun watching peoples’ eyes light up when I describe what we’re building, and what we’ll do for their enjoyment of golf.
Perhaps, in the not too distant future, a better, simplified golf swing, golf knowledge, will be one of the “assets” that a family will pass on to future generations. Perhaps Jay will be involved. Perhaps it’s a very small world after all.
Tuesday, September 26, 2006
Things That Matter Most
Most of today was spent speaking to prospective investors. Some prefer email, and so that is what I use. But, for the most part, it involves actual conversations. The personal touch. As noted in a previous post, my investor team is investing in me.
They don’t only need to know about the business, the challenges, how we will face them, my plan for success, and the thousand other questions and topics that come up. They need to hear these things from me, directly. I understand that. I’d be the same way.
Tuesday evenings are generally reserved for my wife and I to talk about anything that needs talking about. It’s not that we don’t communicate during the rest of the week. We’ve just found it helpful to set time aside.
It’s easy to work on the business all the time. Some say the “squeaky wheel gets the grease.” Others talk about the four quadrants of Important versus Urgent matters.
Important and Urgent - Do Now!
Important and Not Urgent - Schedule These!
Not Important and Urgent - Busy Work - Eliminate!
Not Important and Not Urgent - Time Waster - Eliminate!
Communicating within a family is clearly Important, but rarely Urgent. Hence, I find it best to ensure time is set aside, in my schedule, every week.
Things which matter most must never be at the mercy of things which matter least. -Goethe
They don’t only need to know about the business, the challenges, how we will face them, my plan for success, and the thousand other questions and topics that come up. They need to hear these things from me, directly. I understand that. I’d be the same way.
Tuesday evenings are generally reserved for my wife and I to talk about anything that needs talking about. It’s not that we don’t communicate during the rest of the week. We’ve just found it helpful to set time aside.
It’s easy to work on the business all the time. Some say the “squeaky wheel gets the grease.” Others talk about the four quadrants of Important versus Urgent matters.
Important and Urgent - Do Now!
Important and Not Urgent - Schedule These!
Not Important and Urgent - Busy Work - Eliminate!
Not Important and Not Urgent - Time Waster - Eliminate!
Communicating within a family is clearly Important, but rarely Urgent. Hence, I find it best to ensure time is set aside, in my schedule, every week.
Things which matter most must never be at the mercy of things which matter least. -Goethe
Monday, September 25, 2006
Goals Night
Long time, no blog. I was out of town on Friday and Saturday. Sunday was mostly a family day, with some work in the afternoon.
Monday evening is generally goals night. I keep a list of goals, updated periodically. The list is generally hierarchical, with very large, complex goals broken down into smaller, more manageable goals. I then focus on a handful of these manageable goals at any one time. This smaller group of goals become my “current goals”.
It’s become clear that I’m struggling with one particular goal. I’m behind schedule.
I try to ensure all of my goals are SMART.
Specific
Measurable
Achievable
Realistic
Timed
And the goal that I’m struggling with, meets all of these tests.
So, I suspect that I am not committed to this goal. That, for whatever, reason, I do not have sufficient desire to achieve this goal.
This goal is not specifically related to Parmasters, or the Kitchener-Waterloo center that we’re building. It’s more related to my personal well being and life.
I do recall reading once that it is vitally important to not only know what your goals are, but to also be clear on exactly why you want to achieve each specific goal. Goals are not simply about “what”. They are also about “why”.
Unfortunately, or fortunately, this goal meets that test also.
On the other side of the proverbial coin, this goal involves changing some long engrained habits. Some very comfortable habits. From this light, my struggles seem natural. And indeed, it’s clear that most of society struggles with goals like this.
I have a new to-do item. I must learn more about setting and achieving specific goals. Is that a new goal?
Monday evening is generally goals night. I keep a list of goals, updated periodically. The list is generally hierarchical, with very large, complex goals broken down into smaller, more manageable goals. I then focus on a handful of these manageable goals at any one time. This smaller group of goals become my “current goals”.
It’s become clear that I’m struggling with one particular goal. I’m behind schedule.
I try to ensure all of my goals are SMART.
Specific
Measurable
Achievable
Realistic
Timed
And the goal that I’m struggling with, meets all of these tests.
So, I suspect that I am not committed to this goal. That, for whatever, reason, I do not have sufficient desire to achieve this goal.
This goal is not specifically related to Parmasters, or the Kitchener-Waterloo center that we’re building. It’s more related to my personal well being and life.
I do recall reading once that it is vitally important to not only know what your goals are, but to also be clear on exactly why you want to achieve each specific goal. Goals are not simply about “what”. They are also about “why”.
Unfortunately, or fortunately, this goal meets that test also.
On the other side of the proverbial coin, this goal involves changing some long engrained habits. Some very comfortable habits. From this light, my struggles seem natural. And indeed, it’s clear that most of society struggles with goals like this.
I have a new to-do item. I must learn more about setting and achieving specific goals. Is that a new goal?
Wednesday, September 20, 2006
Excellence and Site Selection
I hope to build an “editorial calendar”, of sorts, for my blog. There’s so much to blog about, it’s often difficult to decide what to type.
Based on our site selection activities of Tuesday, we will broaden our search to include areas that were not originally our focus. I look forward to learning more about the market for leased space. We’re looking for 15,000 sq. ft., which is a very large space, and thus not easy to find in the area. Vacancy rates are quite low.
However, of course, we will continue to look until we find the ideal site. Location is not an area of compromise (pun intended).
Today began with some weights and a run. I’ve added another 10 lbs to my bench, which is nice, and rather unexpected. During my run a car tried to occupy the same physical space that I was already occupying. One must be careful in the morning. It seems a few drivers get behind the wheel before they’re fully awake. And admittedly, I’ve likely done the same. This fellow swerved at the last moment, as I quickly jumped out of the way, and then he continued on through a stop sign. Apparently it was one of those new “stop if you want to” signs.
Short week this week. Heading out of town on Friday morning for two days of golf. Of course, the golfers are all prospective investors, so it’s also a business trip. This means, of course, that Thursday and Sunday will be very long days. Time to go prepare …
A little inspiration:
Excellence is the result of caring more than others think is wise; risking more than others think is safe; dreaming more than others think is practical; and expecting more than others think is possible. -unknown
May you have an “excellent” day / week / month / year / life!
Based on our site selection activities of Tuesday, we will broaden our search to include areas that were not originally our focus. I look forward to learning more about the market for leased space. We’re looking for 15,000 sq. ft., which is a very large space, and thus not easy to find in the area. Vacancy rates are quite low.
However, of course, we will continue to look until we find the ideal site. Location is not an area of compromise (pun intended).
Today began with some weights and a run. I’ve added another 10 lbs to my bench, which is nice, and rather unexpected. During my run a car tried to occupy the same physical space that I was already occupying. One must be careful in the morning. It seems a few drivers get behind the wheel before they’re fully awake. And admittedly, I’ve likely done the same. This fellow swerved at the last moment, as I quickly jumped out of the way, and then he continued on through a stop sign. Apparently it was one of those new “stop if you want to” signs.
Short week this week. Heading out of town on Friday morning for two days of golf. Of course, the golfers are all prospective investors, so it’s also a business trip. This means, of course, that Thursday and Sunday will be very long days. Time to go prepare …
A little inspiration:
Excellence is the result of caring more than others think is wise; risking more than others think is safe; dreaming more than others think is practical; and expecting more than others think is possible. -unknown
May you have an “excellent” day / week / month / year / life!
Tuesday, September 19, 2006
Buildings and Companies
Kudos to our local commercial real estate agent for putting together a great set of site tours. We viewed approximately nine properties today. And we were done around noon. Time for lunch and a de-brief.
Having only skimmed the surface of light industrial real estate that exists within Kitchener-Waterloo, I can nevertheless state that we have some fascinating building configurations in these cities. Many spaces have clearly been cobbled together, one addition or adjustment after another, each meant to suit a purpose at the time, but ultimately resulting in a space that seems suited to a few very specific tasks.
Generally, most spaces are not conducive to operation a year-round, indoor golf training and practice facility!
However, we did see four properties that hold some promise. I could mention that addresses, but that wouldn’t exactly help my negotiating position when it comes time to hammer out a lease.
Everything is a compromise. One building is perfect, but the location is not ideal. Another has a slightly better location, but the building is not quite as good. A third is in an ideal location, but the building needs a lot of work. And the fourth, well, there are several issues to work out there, but aspects of the space are amazing.
By the end of the day, I was left wondering if the buildings form a metaphor for the companies that once occupied them. Just as the buildings, in some cases, have been cobbled together, seemingly with no master plan or grand vision, I wonder if business leaders, from time to time, cobble together companies, each adjustment (an acquisition, divestiture, investment, new product line, etc.) making sense at the time, but perhaps lacking a master plan or grand vision.
Companies that dominate their markets know where they’re going. Staff are inevitably united with a sense of purpose and mission. Each adjustment not only makes sense a the time, but also makes sense vis-à-vis a long term plan or direction.
At Parmasters, we know our mission and purpose, and I am confident that we will dominate our market. Better golf. More fun. Guaranteed.
Having only skimmed the surface of light industrial real estate that exists within Kitchener-Waterloo, I can nevertheless state that we have some fascinating building configurations in these cities. Many spaces have clearly been cobbled together, one addition or adjustment after another, each meant to suit a purpose at the time, but ultimately resulting in a space that seems suited to a few very specific tasks.
Generally, most spaces are not conducive to operation a year-round, indoor golf training and practice facility!
However, we did see four properties that hold some promise. I could mention that addresses, but that wouldn’t exactly help my negotiating position when it comes time to hammer out a lease.
Everything is a compromise. One building is perfect, but the location is not ideal. Another has a slightly better location, but the building is not quite as good. A third is in an ideal location, but the building needs a lot of work. And the fourth, well, there are several issues to work out there, but aspects of the space are amazing.
By the end of the day, I was left wondering if the buildings form a metaphor for the companies that once occupied them. Just as the buildings, in some cases, have been cobbled together, seemingly with no master plan or grand vision, I wonder if business leaders, from time to time, cobble together companies, each adjustment (an acquisition, divestiture, investment, new product line, etc.) making sense at the time, but perhaps lacking a master plan or grand vision.
Companies that dominate their markets know where they’re going. Staff are inevitably united with a sense of purpose and mission. Each adjustment not only makes sense a the time, but also makes sense vis-à-vis a long term plan or direction.
At Parmasters, we know our mission and purpose, and I am confident that we will dominate our market. Better golf. More fun. Guaranteed.
Monday, September 18, 2006
Personal Financial Information
Long day today and big day tomorrow.
During my run this morning my legs reminded me that we had enjoyed a good hike in the woods on Saturday, and that I had golfed on Sunday. I generally walk and carry my clubs. I enjoy the little bit of exercise provided, and it’s easier to manage everything in the rain, when necessary.
This evening I had a Kitchener and Waterloo Community Foundation meeting, and then dinner with a prospective – or should I say “future” – investor. He had a lot of insightful questions.
As I go through this process, more and more “future” investors share with me some significant and personal details about their financial situations. I don’t ask for this information. They offer it. I generally try to interject, but they generally continue to reveal. I find this very humbling, and take it as a great compliment. Clearly these individuals trust and respect me enough to share with me some very sensitive information.
My boys asked me the other night, if a specific friend – they used his name – was going to invest. I tried to explain why I couldn’t give them that information. Not sure they fully understood. Likely more questions will follow.
The “big day” tomorrow involves site visits. We’ll be visiting approximately 11 different buildings/properties. The franchisor will be in town. As well as the international commercial agent that Parmasters has retained. More preparation tonight …
During my run this morning my legs reminded me that we had enjoyed a good hike in the woods on Saturday, and that I had golfed on Sunday. I generally walk and carry my clubs. I enjoy the little bit of exercise provided, and it’s easier to manage everything in the rain, when necessary.
This evening I had a Kitchener and Waterloo Community Foundation meeting, and then dinner with a prospective – or should I say “future” – investor. He had a lot of insightful questions.
As I go through this process, more and more “future” investors share with me some significant and personal details about their financial situations. I don’t ask for this information. They offer it. I generally try to interject, but they generally continue to reveal. I find this very humbling, and take it as a great compliment. Clearly these individuals trust and respect me enough to share with me some very sensitive information.
My boys asked me the other night, if a specific friend – they used his name – was going to invest. I tried to explain why I couldn’t give them that information. Not sure they fully understood. Likely more questions will follow.
The “big day” tomorrow involves site visits. We’ll be visiting approximately 11 different buildings/properties. The franchisor will be in town. As well as the international commercial agent that Parmasters has retained. More preparation tonight …
Saturday, September 16, 2006
Becoming a Straight-Line Golfer
Today started like most others, with a (fairly) healthy breakfast and a quick read of the local newspaper. We then packed up some lunches and headed to The Bruce Trail for a few hours of walking/hiking. It was nice, and quite quiet. We lunched at the foot of Webster's Falls.
Many people ask me about my conversion to Straight-Line Golf™. At Parmasters, we guarantee a 25% reduction in your handicap, or your money back. We do so by teaching a simplified golf swing. Our Co-Founder and Chief Golf Professional, Scott Hazledine, has spent his professional life studying the way the human body works, and developing the Straight-Line Golf™ swing that we teach.
Of course, as the local Parmasters franchisee, I have converted to this simplified swing. My conversion began with a 45-minute lesson at Parmasters Memphis on June 17 of this year. This was not a formal, structured, Parmasters golf lesson. This was really simply 45-minutes with the Assistant Manager of Golf at Parmasters Memphis, combined with a few minutes spent with Scott.
Since that time, I have continued to learn more and more about Scott’s philosophies, and the swing.
Parmasters clients will be offered a full eight hours of structured training. Those that wish to truly master the swing can continue on with 24 half-hour lessons spread over six months.
I had 45-minutes, unstructured.
As you might imagine, over the past two or three months there have been some struggles. I have no doubt that if I had been able to take the full eight hours of structured training, I would not have struggled over the past few months. Scott has been teaching this swing for many years, and offering a money back guarantee. No one has ever asked for his/her money back. You can read a series of testimonials here.
I have struggled because I was not using the Straight-Line Golf™ swing. I was using parts of it, but also making things up, on my own, to fill in some of the blanks. Basically, I was using a hybrid swing, including some of the elements from the traditional golf swing that most golfers use.
Well, I’m happy to report, that I am finally making some strong progress. When I played on Thursday of this week, most approach shots were very crisp. I still have some work to do on the long ball, but for the most part, I really see my game coming around.
This is exciting! I’m starting to feel what our clients will feel, starting next summer, when we open.
As has often been said, there aren’t many feelings that compare to a long, long walk, with your putter in your hand.
For now, hit it well, but not too often!
Many people ask me about my conversion to Straight-Line Golf™. At Parmasters, we guarantee a 25% reduction in your handicap, or your money back. We do so by teaching a simplified golf swing. Our Co-Founder and Chief Golf Professional, Scott Hazledine, has spent his professional life studying the way the human body works, and developing the Straight-Line Golf™ swing that we teach.
Of course, as the local Parmasters franchisee, I have converted to this simplified swing. My conversion began with a 45-minute lesson at Parmasters Memphis on June 17 of this year. This was not a formal, structured, Parmasters golf lesson. This was really simply 45-minutes with the Assistant Manager of Golf at Parmasters Memphis, combined with a few minutes spent with Scott.
Since that time, I have continued to learn more and more about Scott’s philosophies, and the swing.
Parmasters clients will be offered a full eight hours of structured training. Those that wish to truly master the swing can continue on with 24 half-hour lessons spread over six months.
I had 45-minutes, unstructured.
As you might imagine, over the past two or three months there have been some struggles. I have no doubt that if I had been able to take the full eight hours of structured training, I would not have struggled over the past few months. Scott has been teaching this swing for many years, and offering a money back guarantee. No one has ever asked for his/her money back. You can read a series of testimonials here.
I have struggled because I was not using the Straight-Line Golf™ swing. I was using parts of it, but also making things up, on my own, to fill in some of the blanks. Basically, I was using a hybrid swing, including some of the elements from the traditional golf swing that most golfers use.
Well, I’m happy to report, that I am finally making some strong progress. When I played on Thursday of this week, most approach shots were very crisp. I still have some work to do on the long ball, but for the most part, I really see my game coming around.
This is exciting! I’m starting to feel what our clients will feel, starting next summer, when we open.
As has often been said, there aren’t many feelings that compare to a long, long walk, with your putter in your hand.
For now, hit it well, but not too often!
Thursday, September 14, 2006
The Guilt of Not Working Always
It will be a shorter day today, meaning I should be done before 10:00. Also quite different, especially for a week day, as it started with a round of golf.
It’s funny. As an entrepreneur, I work almost all of the time. And since the round ended this morning, I have been in meetings, or on the phone, without stop. So taking a few hours for some much needed R&R shouldn’t seem like a big deal. But I really struggled with some guilt this afternoon. Something to work on.
Stephen Covey talks about P and PC. Production and Production Capacity. If one focuses exclusively on Production, one’s Production Capacity will wane. Production Capacity also requires attention, and nurturing, and this includes rest. I believe he also uses the phrase, “sharpening the saw”, although, admittedly, it’s been a couple of years since I’ve read The Seven Habits.
My golf partner this morning was a good friend who is also both a business and golf mentor. He’s about a seven handicap. I’m closer to 18. But I learn a lot, and pick his brain continuously throughout the round. And he’s actually one of the main reasons why I am a Parmasters franchisee, but that’s another story, for another time.
For now …
“Sometimes when I consider what tremendous consequences come from little things ... I am tempted to think ... there are no little things.” -Bruce Barton
Maintaining one’s Production Capacity is one such “little thing.”
It’s funny. As an entrepreneur, I work almost all of the time. And since the round ended this morning, I have been in meetings, or on the phone, without stop. So taking a few hours for some much needed R&R shouldn’t seem like a big deal. But I really struggled with some guilt this afternoon. Something to work on.
Stephen Covey talks about P and PC. Production and Production Capacity. If one focuses exclusively on Production, one’s Production Capacity will wane. Production Capacity also requires attention, and nurturing, and this includes rest. I believe he also uses the phrase, “sharpening the saw”, although, admittedly, it’s been a couple of years since I’ve read The Seven Habits.
My golf partner this morning was a good friend who is also both a business and golf mentor. He’s about a seven handicap. I’m closer to 18. But I learn a lot, and pick his brain continuously throughout the round. And he’s actually one of the main reasons why I am a Parmasters franchisee, but that’s another story, for another time.
For now …
“Sometimes when I consider what tremendous consequences come from little things ... I am tempted to think ... there are no little things.” -Bruce Barton
Maintaining one’s Production Capacity is one such “little thing.”
Tuesday, September 12, 2006
Franchisor Puts Franchisee in the Fairway
Long day today. I volunteer with the Kitchener and Waterloo Community Foundation. I was brought in to help launch a new initiative (which I can’t yet tell you about), which meant a meeting late yesterday, and also serve on the standing Marketing Committee, which meant another meeting this morning. Add to that a day of reviewing site options for Parmasters Kitchener-Waterloo, communicating with prospective investors, and many other sundry activities, and it’s soon time for a little reading and the close of the day.
Someone asked me about my blog title, “Franchising from 100 Yards In.” First, if you’re a non-golfer, it may not be clear. And second, if you’re not familiar with franchising, you may also struggle. It’s really just an attempt to capture both.
As any golfer will tell you, the real difference in your golf game happens from “100 yards in.” It’s from within 100 yards that you hit your “scoring” shots. Those include wedge shots, chips, pitches, greenside sand play, and putting. These are the shots that will ultimately make or break a round of golf. These are the finesse shots. This is where you score, or not.
In franchising, the franchisor does a lot of work for the franchisee. The franchisor delivers systems, guidance, training, volume purchasing, marketing support and a myriad of other services. But in the end, it’s up to the franchisee to execute, or to score, if you will.
So, the franchisor hits the tee shots, and puts the franchisee in the fairway. But from “100 yards in,” it’s all up to the franchisee. He/she may “go low”, or the scorecard (aka the profit and loss statement) may get ugly.
So as I proceed through my first months as a franchisee, I am finding it really nice to be in the fairway so consistently. And while I bring a lot of finesse to my short game, I will never stop honing those scoring skills, from “100 yards in!”
Someone asked me about my blog title, “Franchising from 100 Yards In.” First, if you’re a non-golfer, it may not be clear. And second, if you’re not familiar with franchising, you may also struggle. It’s really just an attempt to capture both.
As any golfer will tell you, the real difference in your golf game happens from “100 yards in.” It’s from within 100 yards that you hit your “scoring” shots. Those include wedge shots, chips, pitches, greenside sand play, and putting. These are the shots that will ultimately make or break a round of golf. These are the finesse shots. This is where you score, or not.
In franchising, the franchisor does a lot of work for the franchisee. The franchisor delivers systems, guidance, training, volume purchasing, marketing support and a myriad of other services. But in the end, it’s up to the franchisee to execute, or to score, if you will.
So, the franchisor hits the tee shots, and puts the franchisee in the fairway. But from “100 yards in,” it’s all up to the franchisee. He/she may “go low”, or the scorecard (aka the profit and loss statement) may get ugly.
So as I proceed through my first months as a franchisee, I am finding it really nice to be in the fairway so consistently. And while I bring a lot of finesse to my short game, I will never stop honing those scoring skills, from “100 yards in!”
Monday, September 11, 2006
Canadian Open and Execution
It was nice to see this year’s Canadian Open Champion, Jim Furyk, immediately promise to come back next summer to defend his title. Of course, most Canadians, especially those producing the televised broadcast of the event, were pulling for some of the better known Canadians in the field. Tough week for Mr. Weir and Mr. Ames, but a great showing by some local (to the Kitchener-Waterloo area) players.
I turned down a free ticket to watch Friday’s round, along with a ride there and back, to work. Such is the life of an entrepreneur, whether in the golf business, or any other.
My main focus these days is capitalizing Parmasters Kitchener-Waterloo, the first site to be built in “Southern” Ontario. I spend much of most days talking to prospective investors. They have lots of questions. They have lots of great ideas also. I always find these conversations enjoyable – because I can talk about the business for hours and hours – and often surprising.
I can’t share much about the efforts to capitalize in this venue. My lawyers will be all over me. Suffice it so say that it’s going very well.
Those that do invest are investing in me, predominantly. That’s the case with any new venture. Ideas are a dime a dozen. It’s execution that creates value. And execution comes down to the entrepreneur. The individual. It’s both humbling, and inspiring, to have so many individuals willing and eager, to invest in me, and my ability to execute.
Now, must get back to executing …
I turned down a free ticket to watch Friday’s round, along with a ride there and back, to work. Such is the life of an entrepreneur, whether in the golf business, or any other.
My main focus these days is capitalizing Parmasters Kitchener-Waterloo, the first site to be built in “Southern” Ontario. I spend much of most days talking to prospective investors. They have lots of questions. They have lots of great ideas also. I always find these conversations enjoyable – because I can talk about the business for hours and hours – and often surprising.
I can’t share much about the efforts to capitalize in this venue. My lawyers will be all over me. Suffice it so say that it’s going very well.
Those that do invest are investing in me, predominantly. That’s the case with any new venture. Ideas are a dime a dozen. It’s execution that creates value. And execution comes down to the entrepreneur. The individual. It’s both humbling, and inspiring, to have so many individuals willing and eager, to invest in me, and my ability to execute.
Now, must get back to executing …
Saturday, September 09, 2006
Rainy Day - Important, Non-urgent Tasks
It’s a grey day outside, which resulted in some cancelled golf. I was supposed to play in a little mini-tournament with some friends from Maplesoft, but it was postponed due to a questionable weather forecast and some scheduling conflicts. I don’t get out to play as much as I’d like, so I’m always a little disappointed when a game is postponed. But this did free up several hours and allowed some “catch-up” time in the office.
I tend to accumulate important, but non-urgent tasks, for just such a day. I keep the tasks organized, in a neat pile, or filed away, as the case may be. Every few months, something like this golf postponement happens, and I find myself with several hours of “unscheduled” time. The perfect opportunity to catch up on those important, but non-urgent tasks.
Of course, days like this also offer the opportunity to simply get away for a few hours, to capture some family time, to meditate, etc. But today was definitely a time for catch-up.
I’ve never really minded golfing in a light rain. I think you simply have to be prepared for the conditions – both mentally and physically – and then be rather meticulous on the course, ensuring that you keep your grips dry, etc. You’re only out from under your umbrella for a few seconds as you hit each shot.
Heavy rain, or cold or windy conditions, I’m not a fan of these, and generally pass.
I actually tend to play fairly well in the rain, and have played some of my better golf in wet conditions. For me that means somewhere in the low 80’s. I’ve also carded a couple of 79’s, but those were in near perfect conditions.
I tend to accumulate important, but non-urgent tasks, for just such a day. I keep the tasks organized, in a neat pile, or filed away, as the case may be. Every few months, something like this golf postponement happens, and I find myself with several hours of “unscheduled” time. The perfect opportunity to catch up on those important, but non-urgent tasks.
Of course, days like this also offer the opportunity to simply get away for a few hours, to capture some family time, to meditate, etc. But today was definitely a time for catch-up.
I’ve never really minded golfing in a light rain. I think you simply have to be prepared for the conditions – both mentally and physically – and then be rather meticulous on the course, ensuring that you keep your grips dry, etc. You’re only out from under your umbrella for a few seconds as you hit each shot.
Heavy rain, or cold or windy conditions, I’m not a fan of these, and generally pass.
I actually tend to play fairly well in the rain, and have played some of my better golf in wet conditions. For me that means somewhere in the low 80’s. I’ve also carded a couple of 79’s, but those were in near perfect conditions.
Thursday, September 07, 2006
Am I Really a Franchisee?
I asked myself this question, “am I a franchisee”, repeatedly, frequently, before acquiring the Parmasters franchise. One has to be willing and capable of operating within the systems, and in some cases bounds, of the franchisor. Is that me?
I have always believed that some people are a natural fit for entrepreneurship as a franchisee, and others are not. When you list the characteristics of a typical entrepreneur, and also the characteristics of an ideal franchisee, they don’t necessarily align.
Entrepreneur: visionary, tenacious, confident, determined, hardworking, driven, leader, manager, thick-skinned (willing to withstand the naysayers).
Franchisee: all of the above, but also, prepared to take direction, prepared to follow the franchisor’s systems, prepared to accept the franchisor’s input, prepared to pay the franchisor for the systems, the guidance, the brand, etc. Almost an oxymoron.
Don’t get me wrong, life as a franchisee definitely has a lot of positives. Parmasters in particular has completed six years of development. The systems are all in place. Relationships with suppliers are all in place. Marketing programs, merchandise, the colour of the tile in the locker rooms, it’s all in place. And the staff at Parmasters HQ are excellent. They are a joy to work with.
But am I really a franchisee?
In the end, obviously, I decided I am a franchisee. I am a “systems guy”. I believe in systems for virtually everything that we do. There is a most efficient and effective way to accomplish all tasks. So find that ‘way’, and turn it into a system. That’s a large part of what a franchisor delivers. And Parmasters is very strong on systems. Plus, once you have systematized a particular task, once you’re doing it the same way repeatedly, you can continue to refine that system, and become increasingly efficient and effective. If you perform a task in a new and different way every time, you don’t necessarily gain the same insight.
I also noted that when it comes to assembling something, I'm the guy that reads the instructions, front to back, back to front, before beginning. I will take the same approach with the hefty Parmasters operations manual.
Scott Hazledine, our Chief Golf Professional and Co-Founder, asks his students to use a similar systems/patterns approach when developing and refining their golf swing. But that’s definitely a topic for another time.
I have always believed that some people are a natural fit for entrepreneurship as a franchisee, and others are not. When you list the characteristics of a typical entrepreneur, and also the characteristics of an ideal franchisee, they don’t necessarily align.
Entrepreneur: visionary, tenacious, confident, determined, hardworking, driven, leader, manager, thick-skinned (willing to withstand the naysayers).
Franchisee: all of the above, but also, prepared to take direction, prepared to follow the franchisor’s systems, prepared to accept the franchisor’s input, prepared to pay the franchisor for the systems, the guidance, the brand, etc. Almost an oxymoron.
Don’t get me wrong, life as a franchisee definitely has a lot of positives. Parmasters in particular has completed six years of development. The systems are all in place. Relationships with suppliers are all in place. Marketing programs, merchandise, the colour of the tile in the locker rooms, it’s all in place. And the staff at Parmasters HQ are excellent. They are a joy to work with.
But am I really a franchisee?
In the end, obviously, I decided I am a franchisee. I am a “systems guy”. I believe in systems for virtually everything that we do. There is a most efficient and effective way to accomplish all tasks. So find that ‘way’, and turn it into a system. That’s a large part of what a franchisor delivers. And Parmasters is very strong on systems. Plus, once you have systematized a particular task, once you’re doing it the same way repeatedly, you can continue to refine that system, and become increasingly efficient and effective. If you perform a task in a new and different way every time, you don’t necessarily gain the same insight.
I also noted that when it comes to assembling something, I'm the guy that reads the instructions, front to back, back to front, before beginning. I will take the same approach with the hefty Parmasters operations manual.
Scott Hazledine, our Chief Golf Professional and Co-Founder, asks his students to use a similar systems/patterns approach when developing and refining their golf swing. But that’s definitely a topic for another time.
Wednesday, September 06, 2006
Good Timber
Just my third post and I'm already getting repetitive. An entrepreneur's days (whether he/she is a franchisee or otherwise) are long. My day started once again with an hour of weights and cardio (I try to work out 3 times a week), and it will end with some late night reading.
I'm sure all entrepreneurs go through this. And this is not the first company I've founded, so I've been through this before. The workload is simply astounding. I work hard at being very focused, very organized, very efficient and effective. One must first figure out what needs to be done, and then effectively and efficiently complete the task.
Much more on goal setting and staying organized in future posts. It's one of my passions. Jim Estill, a friend and mentor, is both a guru and a continual student of time management.
To complete this thought, I have a lot of capacity (to get a lot of 'stuff' done), and am quite adept at figuring out what needs to be done. But, I must continually improve. I must develop new systems to handle the workload.
For me, it's a period of adjustment. I'm adjusting to this (much) heavier workload.
It’s also a period of adjustment for my family, friends and colleagues. All are used to a certain amount of time, attention, and interaction from me. In most cases, this time is currently being reduced. In all cases, but obviously especially with family, it’s incredibly important to talk about this, to work hard to have “meaningful” time together, to stay very connected.
“Good timber does not grow with ease. The stronger the wind, the stronger the trees.” (I have no attribution for this. If you do, please advise.)
I'm sure all entrepreneurs go through this. And this is not the first company I've founded, so I've been through this before. The workload is simply astounding. I work hard at being very focused, very organized, very efficient and effective. One must first figure out what needs to be done, and then effectively and efficiently complete the task.
Much more on goal setting and staying organized in future posts. It's one of my passions. Jim Estill, a friend and mentor, is both a guru and a continual student of time management.
To complete this thought, I have a lot of capacity (to get a lot of 'stuff' done), and am quite adept at figuring out what needs to be done. But, I must continually improve. I must develop new systems to handle the workload.
For me, it's a period of adjustment. I'm adjusting to this (much) heavier workload.
It’s also a period of adjustment for my family, friends and colleagues. All are used to a certain amount of time, attention, and interaction from me. In most cases, this time is currently being reduced. In all cases, but obviously especially with family, it’s incredibly important to talk about this, to work hard to have “meaningful” time together, to stay very connected.
“Good timber does not grow with ease. The stronger the wind, the stronger the trees.” (I have no attribution for this. If you do, please advise.)
Tuesday, September 05, 2006
Better golf. More fun. Guaranteed.
It's been another long day in the life of a franchising entrepreneur. Started at 6:30am with a workout, and will end shortly with some reading.
We viewed the first candidate site for Parmasters Kitchener-Waterloo today. We're looking to lease approximately 15,000 sq. ft. in a fairly central location. The building we saw today is quite new, and in a very visible location. We'll see many more properties in a couple of weeks.
Parmasters is, in their words, "Parmasters Golf Training Centers is the world’s first year-round indoor golf training center franchise. Each 2,000 - 35,000 square foot facility features all the tradition and appeal of a high-end clubhouse while offering the ultimate training and practice center for golfers of all levels ..."
I love golf, but have been frustrated when I've played poorly. And I'm not alone. I don't believe I have ever played a round of golf during which all four players were entirely happy with their games. During absolutely every round, someone in our foursome, in every foursome I've ever encountered, becomes very frustrated.
My little mission within the world of golf, and the Parmasters franchising system, is to help golfers throughout southern Ontario get more enjoyment - and less frustration - out of the game.
Better golf. More fun. Guaranteed. Hit it well, but not too often.
We viewed the first candidate site for Parmasters Kitchener-Waterloo today. We're looking to lease approximately 15,000 sq. ft. in a fairly central location. The building we saw today is quite new, and in a very visible location. We'll see many more properties in a couple of weeks.
Parmasters is, in their words, "Parmasters Golf Training Centers is the world’s first year-round indoor golf training center franchise. Each 2,000 - 35,000 square foot facility features all the tradition and appeal of a high-end clubhouse while offering the ultimate training and practice center for golfers of all levels ..."
I love golf, but have been frustrated when I've played poorly. And I'm not alone. I don't believe I have ever played a round of golf during which all four players were entirely happy with their games. During absolutely every round, someone in our foursome, in every foursome I've ever encountered, becomes very frustrated.
My little mission within the world of golf, and the Parmasters franchising system, is to help golfers throughout southern Ontario get more enjoyment - and less frustration - out of the game.
Better golf. More fun. Guaranteed. Hit it well, but not too often.
Monday, September 04, 2006
On The Tee
Golf provides an amazing opportunity to learn about yourself, and others. The challenges, triumphs and short-comings within a game of golf parallel the ebb and flow of the lives we lead. This is one of the many reasons why I enjoy the game.
Hello blogosphere. My name is Stephen H. Southern. The "H" stands for Henry, my paternal grandfather's name. While I generally type Stephen, "Steve" works just as well.
This post represents my first little foray into the world of blogs and bloggers. I'm not sure where it will take me, but I'm definitely looking forward to the journey.
My profile tells you a little about me. Much more will follow post by post.
This blog will encapsulate my musings as my wife and I launch our first Parmasters Golf Training Center in beautiful Kitchener-Waterloo, Ontario, Canada. The work and challenges that lie ahead seem daunting at times, but always inspiring. The Parmaster's slogan is "Better Golf. More Fun. Guaranteed." That is why we are entering this business. To bring to the current and future golfers of Kitchener-Waterloo, better golf, and more fun. And yes, we offer a guarantee. But, more about the business later.
I guess, to round out this first post - and not all posts will be this long or rambling - I think it's likely a good idea to touch upon a few rules I intend to follow.
- You will not learn much about my future day-to-day plans, or my family. The reasons for this are obvious.
- I will be as open and honest as possible, and truly do look forward to a dialogue with others in this blogosphere.
- This blog will NOT be an ongoing commercial/advertisement for the Parmasters Center. (And I will use Canadian/British spellings as much as possible, but Parmasters spells centre using the American form, and I must stay true to my franchisor.)
- This blog will focus on my experiences as we build and operate the “Center”. I will touch upon business, entrepreneurship, franchising, my other business ventures, my volunteer activities, golf and life in general.
- I will endeavour to use spell and grammar checks, but can ill afford the time to painstakingly proof-read and edit my writings. This blog will be, from time to time, a little rough around the edges.
And so, there we have it. I am now a “blogger”. Hello blogosphere!
Hello blogosphere. My name is Stephen H. Southern. The "H" stands for Henry, my paternal grandfather's name. While I generally type Stephen, "Steve" works just as well.
This post represents my first little foray into the world of blogs and bloggers. I'm not sure where it will take me, but I'm definitely looking forward to the journey.
My profile tells you a little about me. Much more will follow post by post.
This blog will encapsulate my musings as my wife and I launch our first Parmasters Golf Training Center in beautiful Kitchener-Waterloo, Ontario, Canada. The work and challenges that lie ahead seem daunting at times, but always inspiring. The Parmaster's slogan is "Better Golf. More Fun. Guaranteed." That is why we are entering this business. To bring to the current and future golfers of Kitchener-Waterloo, better golf, and more fun. And yes, we offer a guarantee. But, more about the business later.
I guess, to round out this first post - and not all posts will be this long or rambling - I think it's likely a good idea to touch upon a few rules I intend to follow.
- You will not learn much about my future day-to-day plans, or my family. The reasons for this are obvious.
- I will be as open and honest as possible, and truly do look forward to a dialogue with others in this blogosphere.
- This blog will NOT be an ongoing commercial/advertisement for the Parmasters Center. (And I will use Canadian/British spellings as much as possible, but Parmasters spells centre using the American form, and I must stay true to my franchisor.)
- This blog will focus on my experiences as we build and operate the “Center”. I will touch upon business, entrepreneurship, franchising, my other business ventures, my volunteer activities, golf and life in general.
- I will endeavour to use spell and grammar checks, but can ill afford the time to painstakingly proof-read and edit my writings. This blog will be, from time to time, a little rough around the edges.
And so, there we have it. I am now a “blogger”. Hello blogosphere!
Subscribe to:
Posts (Atom)
