Have you watched The Secret?
Yes. Great. How has it affected you?
No. Then do so, this week!
Joe Girard understands The Secret. I read about Mr. Girard in the Harvard Business Review, July-August 2006, page 25.
Mr. Girard was born into poverty and eventually took a job selling cars. Not fleet sales. Individual car sales. His accomplishments include:
- 13,001 cars sold in 15 years
- the Guinness World Record for being the world’s greatest salesman
- 1,425 cars sold in 1973
- 174 cars sold in one month
To quote Mr. Girard:
- “When you bought a car from me, you didn’t get just a car. You got me. I would break my back to service a customer …”
- “That’s what makes businesses big: word of mouth. If you create it, it’ll make you. If you don’t, it’ll break you.”
He took all of the service people out to lunch at a nice restaurant every third Wednesday. He invited them all over his house once a year for a barbeque with his family. He told the service people he loved them. He did love them. They loved him back. And they treated his customers like gold.
He told his customers that he loved them too, all the time.
He got down on his hands and knees and begged his first customer to buy a car. He made his first sale. His family was starving. But not any more.
“So I appreciate every person who bought from me so much.”
Mr. Girard – I cannot simply call him Joe given his accomplishments – understands The Secret. He lives it every day. He was not simply about sales. He was all about service and commitment.
I’m not sure Parmasters Southern Ontario can live up to Mr. Girard’s example. But I can’t think of a better guiding light.
Sunday, October 15, 2006
Thursday, October 12, 2006
Parmasters Cambridge?
Busy day today. The meetings started in Guelph at 8:00am and carried on throughout the day. I finished up in St. Jacob’s at a farewell get-together for two people that have recently left SlipStream (my former employer, and now a division of RIM). It was nice to catch up with many friends.
I’ve pushed on the franchisor of late, suggesting that I would start working on partnerships and marketing plans for Parmasters Kitchener-Waterloo. We speak frequently, of course, including weekly conference calls. The franchisor insists that I should wait until I’ve secured a site before approaching marketing partners. I defer to their judgment, for now. I wonder how many franchisor staff have subscribed to my blog …
While I have been referring to our first site as Parmasters Kitchener-Waterloo, there’s now a good chance that we may build first in Cambridge. Perhaps I should broaden the moniker to Parmasters Waterloo-Region, for now.
Busy day tomorrow, and more reading to do tonight.
I’ve pushed on the franchisor of late, suggesting that I would start working on partnerships and marketing plans for Parmasters Kitchener-Waterloo. We speak frequently, of course, including weekly conference calls. The franchisor insists that I should wait until I’ve secured a site before approaching marketing partners. I defer to their judgment, for now. I wonder how many franchisor staff have subscribed to my blog …
While I have been referring to our first site as Parmasters Kitchener-Waterloo, there’s now a good chance that we may build first in Cambridge. Perhaps I should broaden the moniker to Parmasters Waterloo-Region, for now.
Busy day tomorrow, and more reading to do tonight.
Wednesday, October 11, 2006
Three Roles Within A Business
I mentioned advisors and the board of directors in an earlier entry. There are three very distinct and separate roles within any business. Entrepreneurs and investors often get them quite confused. This cannot and will not happen within Parmasters Kitchener-Waterloo.
Investor – Contributes capital to the business. Owns a certain number of shares in the business. May realize a return on his/her investment via dividends (income) and/or an exit event (gain). Is entitled to:
- receive periodic updates on the state of the business (quarterly reports)
- receive annual updates on the state of the business
- attend the annual shareholder meeting
- vote his/her shares during the annual meeting as directors are elected, auditors are appointed and other business is conducted
- receive dividends as/if declared by the Board of Directors
Director – Provides guidance and governance as member of the Board. May or may not be an Investor. The two roles are completely separate. May be compensated with a mixture of salary, meeting pay, stock options and other incentives. Responsibilities include:
- hiring, mentoring, monitoring and, if necessary, firing senior management
- attend periodic (monthly or quarterly) Board meetings
- may also serve on one or more committees established by the Board
- review and approve budgets, plans, strategy and direction put forth by senior management
- and many other responsibilities, the list of which has grown significantly lately
Employee – Is employed by the business to fulfill a certain role within the business. Is compensated with a mixture of salary, commission and other incentives. May or may not be an Investor and/or a Director. All three roles are completely separate. Responsibilities include:
- fulfill the mandate of the position
- always conduct his/herself in a way that is beneficial to the business
- contribute in a very positive way
The point is, there are three separate and quite distinct roles within a business, and they must not be confused. Confusion often happens when an individual occupies more than one role.
- An Investor who also sits on the Board of Directors may try to dominate a Board meeting because he/she owns the majority of shares, when in fact all members of the Board, aside from the Chair, are equals around the table. One vote per Director. The Investor’s majority holding only counts once per year, when voted during the annual meeting.
- An Investor may also be an Employee. Perhaps an assistant manager in the case of Parmasters. I have seen cases where a dominant Investor does not take direction from his/her manager, because the Investor owns more shares than the manager. Once again, the majority holding counts at the annual meeting, not during the day-to-day operation of the business.
- A Director may visit the business and find something out of place. He/she may decide to direct staff to fix the problem. The Director is acting like an Employee. In fact, the Director should talk to senior management, who will then talk to other staff.
I believe the point is made. As I build our team of Investors, and establish the mechanisms and systems that will be used to facilitate communication and governance, I will be very cognizant of the many problems that can arise when people are not clear on their roles within the business.
I will ensure all are clear.
Investor – Contributes capital to the business. Owns a certain number of shares in the business. May realize a return on his/her investment via dividends (income) and/or an exit event (gain). Is entitled to:
- receive periodic updates on the state of the business (quarterly reports)
- receive annual updates on the state of the business
- attend the annual shareholder meeting
- vote his/her shares during the annual meeting as directors are elected, auditors are appointed and other business is conducted
- receive dividends as/if declared by the Board of Directors
Director – Provides guidance and governance as member of the Board. May or may not be an Investor. The two roles are completely separate. May be compensated with a mixture of salary, meeting pay, stock options and other incentives. Responsibilities include:
- hiring, mentoring, monitoring and, if necessary, firing senior management
- attend periodic (monthly or quarterly) Board meetings
- may also serve on one or more committees established by the Board
- review and approve budgets, plans, strategy and direction put forth by senior management
- and many other responsibilities, the list of which has grown significantly lately
Employee – Is employed by the business to fulfill a certain role within the business. Is compensated with a mixture of salary, commission and other incentives. May or may not be an Investor and/or a Director. All three roles are completely separate. Responsibilities include:
- fulfill the mandate of the position
- always conduct his/herself in a way that is beneficial to the business
- contribute in a very positive way
The point is, there are three separate and quite distinct roles within a business, and they must not be confused. Confusion often happens when an individual occupies more than one role.
- An Investor who also sits on the Board of Directors may try to dominate a Board meeting because he/she owns the majority of shares, when in fact all members of the Board, aside from the Chair, are equals around the table. One vote per Director. The Investor’s majority holding only counts once per year, when voted during the annual meeting.
- An Investor may also be an Employee. Perhaps an assistant manager in the case of Parmasters. I have seen cases where a dominant Investor does not take direction from his/her manager, because the Investor owns more shares than the manager. Once again, the majority holding counts at the annual meeting, not during the day-to-day operation of the business.
- A Director may visit the business and find something out of place. He/she may decide to direct staff to fix the problem. The Director is acting like an Employee. In fact, the Director should talk to senior management, who will then talk to other staff.
I believe the point is made. As I build our team of Investors, and establish the mechanisms and systems that will be used to facilitate communication and governance, I will be very cognizant of the many problems that can arise when people are not clear on their roles within the business.
I will ensure all are clear.
Tuesday, October 10, 2006
Family, Turkey, Indoor Golf Centres
Happy belated Thanksgiving to Canadian readers. I hope you have found many things for which to be thankful!
My weekend was filled with family, turkey and, of course, much work. My wife and I grew up in/around the same small southern Ontario town, and actually started dating in high school. Our parents still reside there, and we visit on all major holidays.
Saturday started with some office work, a round of golf with my boys, some more work, and then off to a hockey game involving my eldest. From there we were off to our home town for dinner with my parents. The pumpkin pie was delicious.
I find a trip to my home town often brings new perspective, or brings clarity to my thinking. Thus, I often take some thinking/reading/designing tasks with me. This past weekend was highly effective.
Sunday started with some new found clarity on where I am, and where I’m going. Very energizing.
To further ground things, I asked my father to show me the old family farm. This is where one of my great-great-grandfathers originally settled upon arriving from Ireland. After half an hour of driving on progressively smaller and eventually gravel roads, we found ourselves traveling deep into some woods, on a “cow path” barely wider than my truck. After a few more kilometers of this path, we came upon a gate in a fence to our left, and the abandoned ruins of a foundation just beyond. I just parked the truck in the middle of the “road” – not much traffic. We stood there for quite some time, in absolute silence. It’s good to know where you’ve come from!
The rest of Sunday was spent on more reading and designing, and eventually dinner with my wife’s parents and family. Another (piece of) pumpkin pie and yes, it too was delicious! More reading after the extended family left.
Monday started with a round of golf with an old friend, of some 40 years. Yes, I’m 40 years old. You get the idea.
After golf, and a bit of lunch, we started our journey home. We planned to visit several indoor golf facilities in the greater Toronto area (GTA) as we traveled home.
We started with the Markham Golf Dome. They have an outdoor range and small putting green, and an indoor range and green. Very similar to the Sportsworld dome that would be familiar to all Waterloo Region readers. They charge $999 for a one-year membership that allows up to one hour per day in the dome.
We then visited the Oasis Indoor Golf Centre. Unfortunately, they were closed, and we couldn’t see much peaking in through some windows. They claim to have 2 simulators and some 25 “full swing hitting stations” (where you hit into nets). They also include sand traps, water hazards, a putting green and other features. This is all located in a flat-roofed, light industrial building. Unfortunately, the building is tucked away behind several other neighbouring buildings. I can imagine many people being less than comfortable pulling up, or walking to their car, after dark.
We decided to skip the Metro Golf Dome, as we suspected it was much like the Markham Golf Dome.
We then visited the Launch Golf Centre. Interesting concept. It’s an outdoor range, but you hit from inside. Simply picture a two story apartment building with the outside wall sheered off. The indoor hitting bays are sheltered and heated, but you hit to the outside. They had a small putting green, a food service area, a club repair business and some merchandise.
Lastly, we visited the DiMarco Golf Dome, visible from highway 401, just west of Dixie Road. This site too was closed. It appeared to be simply another dome operation. The setting is very heavy industrial, and the dome seems to site right on the same site as an aggregate or road construction company. And of course, with Pearson Airport next door, jets traveled low overhead quite frequently.
Visiting these sites was a good exercise. They will not be competitors, given the distance from Waterloo Region. But people will compare us to them. Given what I saw on Monday, I REALLY hope that comparison happens a LOT! We will compare VERY FAVOURABLY!
My weekend was filled with family, turkey and, of course, much work. My wife and I grew up in/around the same small southern Ontario town, and actually started dating in high school. Our parents still reside there, and we visit on all major holidays.
Saturday started with some office work, a round of golf with my boys, some more work, and then off to a hockey game involving my eldest. From there we were off to our home town for dinner with my parents. The pumpkin pie was delicious.
I find a trip to my home town often brings new perspective, or brings clarity to my thinking. Thus, I often take some thinking/reading/designing tasks with me. This past weekend was highly effective.
Sunday started with some new found clarity on where I am, and where I’m going. Very energizing.
To further ground things, I asked my father to show me the old family farm. This is where one of my great-great-grandfathers originally settled upon arriving from Ireland. After half an hour of driving on progressively smaller and eventually gravel roads, we found ourselves traveling deep into some woods, on a “cow path” barely wider than my truck. After a few more kilometers of this path, we came upon a gate in a fence to our left, and the abandoned ruins of a foundation just beyond. I just parked the truck in the middle of the “road” – not much traffic. We stood there for quite some time, in absolute silence. It’s good to know where you’ve come from!
The rest of Sunday was spent on more reading and designing, and eventually dinner with my wife’s parents and family. Another (piece of) pumpkin pie and yes, it too was delicious! More reading after the extended family left.
Monday started with a round of golf with an old friend, of some 40 years. Yes, I’m 40 years old. You get the idea.
After golf, and a bit of lunch, we started our journey home. We planned to visit several indoor golf facilities in the greater Toronto area (GTA) as we traveled home.
We started with the Markham Golf Dome. They have an outdoor range and small putting green, and an indoor range and green. Very similar to the Sportsworld dome that would be familiar to all Waterloo Region readers. They charge $999 for a one-year membership that allows up to one hour per day in the dome.
We then visited the Oasis Indoor Golf Centre. Unfortunately, they were closed, and we couldn’t see much peaking in through some windows. They claim to have 2 simulators and some 25 “full swing hitting stations” (where you hit into nets). They also include sand traps, water hazards, a putting green and other features. This is all located in a flat-roofed, light industrial building. Unfortunately, the building is tucked away behind several other neighbouring buildings. I can imagine many people being less than comfortable pulling up, or walking to their car, after dark.
We decided to skip the Metro Golf Dome, as we suspected it was much like the Markham Golf Dome.
We then visited the Launch Golf Centre. Interesting concept. It’s an outdoor range, but you hit from inside. Simply picture a two story apartment building with the outside wall sheered off. The indoor hitting bays are sheltered and heated, but you hit to the outside. They had a small putting green, a food service area, a club repair business and some merchandise.
Lastly, we visited the DiMarco Golf Dome, visible from highway 401, just west of Dixie Road. This site too was closed. It appeared to be simply another dome operation. The setting is very heavy industrial, and the dome seems to site right on the same site as an aggregate or road construction company. And of course, with Pearson Airport next door, jets traveled low overhead quite frequently.
Visiting these sites was a good exercise. They will not be competitors, given the distance from Waterloo Region. But people will compare us to them. Given what I saw on Monday, I REALLY hope that comparison happens a LOT! We will compare VERY FAVOURABLY!
Friday, October 06, 2006
Advisors, Mentors, Governance
I’ve been asked to consider what sort of governance and/or advisor structure I plan to put in place. It’s a great question and one that, admittedly, I have not had sufficient time to ponder.
I start with a few beliefs.
- I strongly believe in surrounding myself with people that are much smarter than me. This does not generally just mean higher IQ score, but tends to reflect a certain area of expertise. This point was stressed by Guy Kawasaki in a presentation I attended today. (More ENGAGE! and Entrepreneur Week stuff.)
- I also believe that investors should have reasonable access to management (me) to discuss the business. Typically this happens at the annual meeting. In an entrepreneurial venture like this franchise, I believe this process should happen quarterly.
- I believe all stakeholders in the franchise should act in a way that is appropriate for their role in the business. Investors are not necessarily members of the Board of Directors. Nor are they managers. The Directors are not the General Manager. These roles must be kept separate and distinct, and not confused on a day-to-day basis.
- I believe my investors can form the nucleus of my advisor team.
A friend operates a clothing store in a small town outside of Kitchener-Waterloo. He truly understands customer service. He uses customer service as one of his key differentiators. I want him on board as an advisor, and an investor. Service absolutely must be one of our strongest differentiators. We are a membership driven business, and members must be serviced. This gentleman can help me.
I also believe that an entrepreneur can get too much advice or guidance, or advice from different sources that when all mixed together does not create a winning recipe. An entrepreneur must be strong and focused, and must be willing to disregard advice when it doesn’t feel right.
An entrepreneur will always be most passionate about executing his ideas, not the ideas/passions of others. If the entrepreneur surrenders the vision to his advisors, the company is doomed.
The key lies in striking a balance. An entrepreneur must surround his/herself with people that REALLY can add tremendous value. He/she must constantly ensure that everyone truly understands the current state of the business at any given point. He/she mustn’t deny the current state of the business. Understand it. Embrace it. Ensure all advisors understand it. Thus improving the quality of their advice.
An entrepreneur must also have a structure, systems and processes around interacting with advisors. Well defined, well planned quarterly meetings, along with quarterly updates and annual reports, may be the way to go.
Investors are not managers, and they do not get privileges beyond those described on their share certificate. They do not direct staff. I direct staff. They do not get free merchandise. No one gets free merchandise. They do not get to manage the business. I will manage the business.
I have much more work to do in this area. Something to get going on soon.
Another future blog topic, the three roles within a business.
I start with a few beliefs.
- I strongly believe in surrounding myself with people that are much smarter than me. This does not generally just mean higher IQ score, but tends to reflect a certain area of expertise. This point was stressed by Guy Kawasaki in a presentation I attended today. (More ENGAGE! and Entrepreneur Week stuff.)
- I also believe that investors should have reasonable access to management (me) to discuss the business. Typically this happens at the annual meeting. In an entrepreneurial venture like this franchise, I believe this process should happen quarterly.
- I believe all stakeholders in the franchise should act in a way that is appropriate for their role in the business. Investors are not necessarily members of the Board of Directors. Nor are they managers. The Directors are not the General Manager. These roles must be kept separate and distinct, and not confused on a day-to-day basis.
- I believe my investors can form the nucleus of my advisor team.
A friend operates a clothing store in a small town outside of Kitchener-Waterloo. He truly understands customer service. He uses customer service as one of his key differentiators. I want him on board as an advisor, and an investor. Service absolutely must be one of our strongest differentiators. We are a membership driven business, and members must be serviced. This gentleman can help me.
I also believe that an entrepreneur can get too much advice or guidance, or advice from different sources that when all mixed together does not create a winning recipe. An entrepreneur must be strong and focused, and must be willing to disregard advice when it doesn’t feel right.
An entrepreneur will always be most passionate about executing his ideas, not the ideas/passions of others. If the entrepreneur surrenders the vision to his advisors, the company is doomed.
The key lies in striking a balance. An entrepreneur must surround his/herself with people that REALLY can add tremendous value. He/she must constantly ensure that everyone truly understands the current state of the business at any given point. He/she mustn’t deny the current state of the business. Understand it. Embrace it. Ensure all advisors understand it. Thus improving the quality of their advice.
An entrepreneur must also have a structure, systems and processes around interacting with advisors. Well defined, well planned quarterly meetings, along with quarterly updates and annual reports, may be the way to go.
Investors are not managers, and they do not get privileges beyond those described on their share certificate. They do not direct staff. I direct staff. They do not get free merchandise. No one gets free merchandise. They do not get to manage the business. I will manage the business.
I have much more work to do in this area. Something to get going on soon.
Another future blog topic, the three roles within a business.
Thursday, October 05, 2006
Site Selection - An Appealing Public Space
We visited more potential sites/buildings today, starting with a site in Waterloo, then two in Kitchener and two in Cambridge.
Two of the buildings are older, metal clad industrial/manufacturing facilities. Both had desirable interiors. For us that means a high ceiling – ideally more than 18 feet – and large open spaces, with few pillars. Unfortunately, both were rather ugly on the outside. Very little curb appeal.
We had a potential investor join us for the site tours – I wonder if he/she (I’m not going to say) is reading this – and he/she really understood one of the key factors for us. Our site must look and feel like a fairly high-end golf/golfing club. We offer high-end quality at affordable prices. We offer the average golfer the opportunity to have an inexpensive golfing membership.
Our building, our site, must be very appealing. In some ways, we’re building a public space that must be very inviting, very comfortable, very appealing. Members will derive value, at least partially, from how much time they spend at our site. The more time they spend at our site, the greater will be their perceived value of the membership. Part of having members spend more time at the site, is ensuring that the site is simply an amazing place to be.
We also toured a brand new building today. We all agreed that it will likely end up near the top of our list. It has fantastic curb appeal, in a good neighbourhood, along with a fantastic interior.
After the tours the potential investor and I grabbed a bite of lunch had further discussions. He/she had many insightful questions. One such question focused on advisors, mentors and governance. I’ll blog on that in the next few days.
Later in the afternoon I was off to another Entrepreneur Week event to check on our ENGAGE! progress. Have you signed up for ENGAGE! yet? If not, please do so!
Tonight has been mainly focused on catching up on some reading. More sharpening of the saw. I’ve fallen behind on my reading. Still finding this entrepreneur’s life balance. All things in due time …
Over lunch this quote came up. It will definitely be part of our culture at Parmasters Kitchener-Waterloo. The word “reputation” can be replaced with “members”, “brand equity”, “word of mouth”, and many others.
“If you lose dollars for the firm by bad decisions, I will be very understanding. If you lose reputation for the firm, I will be ruthless.” -Warren Buffet
Two of the buildings are older, metal clad industrial/manufacturing facilities. Both had desirable interiors. For us that means a high ceiling – ideally more than 18 feet – and large open spaces, with few pillars. Unfortunately, both were rather ugly on the outside. Very little curb appeal.
We had a potential investor join us for the site tours – I wonder if he/she (I’m not going to say) is reading this – and he/she really understood one of the key factors for us. Our site must look and feel like a fairly high-end golf/golfing club. We offer high-end quality at affordable prices. We offer the average golfer the opportunity to have an inexpensive golfing membership.
Our building, our site, must be very appealing. In some ways, we’re building a public space that must be very inviting, very comfortable, very appealing. Members will derive value, at least partially, from how much time they spend at our site. The more time they spend at our site, the greater will be their perceived value of the membership. Part of having members spend more time at the site, is ensuring that the site is simply an amazing place to be.
We also toured a brand new building today. We all agreed that it will likely end up near the top of our list. It has fantastic curb appeal, in a good neighbourhood, along with a fantastic interior.
After the tours the potential investor and I grabbed a bite of lunch had further discussions. He/she had many insightful questions. One such question focused on advisors, mentors and governance. I’ll blog on that in the next few days.
Later in the afternoon I was off to another Entrepreneur Week event to check on our ENGAGE! progress. Have you signed up for ENGAGE! yet? If not, please do so!
Tonight has been mainly focused on catching up on some reading. More sharpening of the saw. I’ve fallen behind on my reading. Still finding this entrepreneur’s life balance. All things in due time …
Over lunch this quote came up. It will definitely be part of our culture at Parmasters Kitchener-Waterloo. The word “reputation” can be replaced with “members”, “brand equity”, “word of mouth”, and many others.
“If you lose dollars for the firm by bad decisions, I will be very understanding. If you lose reputation for the firm, I will be ruthless.” -Warren Buffet
Wednesday, October 04, 2006
Competitor Scan
Shorter day today, as I didn’t get up and work out. My injured wrist kept me from sleeping much last night, and thus I had little energy for a workout. I feel guilty. I don’t skip many workouts, but it does happen, and I always feel some guilt. I clearly couldn’t have lifted any weights with this wrist, but could have gone for a run.
If the wrist is not better tomorrow, I’ll be off to see a doctor.
Today was spent communicating with potential, or should I say ‘future’, investors, and also doing some research.
I went back and continued my search for local – within an hour or two – indoor and outdoor golf practice facilities. There are lots of ‘driving ranges’, but not many practice facilities, and very few indoor facilities. I did this same research while considering the franchise, of course. But it never hurts to go back and see if anything has changed, or if there are new competitors.
Most facilities identified are either golf domes (bubbles) or small, strip-mall operations with two or three simulators and a food service area. Most are located in the greater-Toronto area (GTA).
I’m not going to name these competitors here, as I don’t necessarily need them to know about me just yet. And many may have Google Alerts, or some other technology, scanning the web for mention of their name.
The competitive landscape has not really changed since our decision mid-summer to proceed with the franchise. There are competitors, but not many. And we definitely have a large niche to fill.
Tomorrow, we visit more potential sites/buildings. I must also check on our ongoing ENGAGE! work during Communitech’s Entrepreneur Week. Lots of meetings. Should get some rest…
If the wrist is not better tomorrow, I’ll be off to see a doctor.
Today was spent communicating with potential, or should I say ‘future’, investors, and also doing some research.
I went back and continued my search for local – within an hour or two – indoor and outdoor golf practice facilities. There are lots of ‘driving ranges’, but not many practice facilities, and very few indoor facilities. I did this same research while considering the franchise, of course. But it never hurts to go back and see if anything has changed, or if there are new competitors.
Most facilities identified are either golf domes (bubbles) or small, strip-mall operations with two or three simulators and a food service area. Most are located in the greater-Toronto area (GTA).
I’m not going to name these competitors here, as I don’t necessarily need them to know about me just yet. And many may have Google Alerts, or some other technology, scanning the web for mention of their name.
The competitive landscape has not really changed since our decision mid-summer to proceed with the franchise. There are competitors, but not many. And we definitely have a large niche to fill.
Tomorrow, we visit more potential sites/buildings. I must also check on our ongoing ENGAGE! work during Communitech’s Entrepreneur Week. Lots of meetings. Should get some rest…
Tuesday, October 03, 2006
In Search of ... Ice
Typing is a little difficult tonight. I hurt my wrist playing hockey late this afternoon. Must be getting soft in my old age. Seemed like a pretty innocent play, but then they always do. Like the time I dislocated my shoulder in my teens, again on the ice. Don’t dislocate your shoulder. It’s not much fun. The wrist injury is far more bearable!
I almost bailed on hockey at the last moment, but talked myself into going. I had committed to be there. If there aren’t enough players, it’s not much fun for anyone involved.
And I have been trying to re-commit to taking some ‘me’ time. Stephen Covey refers to it as “sharpening the saw”, and also maintaining your “production capacity” (PC), not simply always focusing on “production” (P). I have blogged on this previously.
As I continue to adjust to an entrepreneur’s life, I continue to seek that balance. It’s very easy to work all of the time. Days start early, and they end late. There’s always more to do. But I have also found myself must completely worn out on a few occasions. No doubt my effectiveness was very low in the days that preceded my becoming completely worn out.
It would be best to find that balance, to get into a groove of working just as much as I possibly can, without becoming worn out, and while maintaining a consistent and high level of productivity and effectiveness.
But then, it’s a little like the fountain of youth. Aren’t we all searching for this sense called ‘balance’.
So, in the end, I went to RIM Park and laced up the blades, and hurt my wrist. And yes, of course, the other players in the dressing room are all potential investors, and potential members, of Parmasters Kitchener-Waterloo! Another reason why I went, and will attempt to continue.
I was going to blog about my investor search tonight, but have digressed. Perhaps tomorrow night. Off to find some ice …
I almost bailed on hockey at the last moment, but talked myself into going. I had committed to be there. If there aren’t enough players, it’s not much fun for anyone involved.
And I have been trying to re-commit to taking some ‘me’ time. Stephen Covey refers to it as “sharpening the saw”, and also maintaining your “production capacity” (PC), not simply always focusing on “production” (P). I have blogged on this previously.
As I continue to adjust to an entrepreneur’s life, I continue to seek that balance. It’s very easy to work all of the time. Days start early, and they end late. There’s always more to do. But I have also found myself must completely worn out on a few occasions. No doubt my effectiveness was very low in the days that preceded my becoming completely worn out.
It would be best to find that balance, to get into a groove of working just as much as I possibly can, without becoming worn out, and while maintaining a consistent and high level of productivity and effectiveness.
But then, it’s a little like the fountain of youth. Aren’t we all searching for this sense called ‘balance’.
So, in the end, I went to RIM Park and laced up the blades, and hurt my wrist. And yes, of course, the other players in the dressing room are all potential investors, and potential members, of Parmasters Kitchener-Waterloo! Another reason why I went, and will attempt to continue.
I was going to blog about my investor search tonight, but have digressed. Perhaps tomorrow night. Off to find some ice …
Monday, October 02, 2006
Links Golf Café
Each Parmasters golf training center contains a food service area. We call them the Links Golf Café.
And now, Parmasters is taking Links Golf Cafés beyond golf training centers, and into large shopping malls. My wife and I, by virtue of our Parmasters Franchise, are also the local franchisee for Links Golf Café.
Within each golf training center, the Café will range in size from a few vending machines up to a full food service, with meals fully prepared on site, and seating for dozens of diners. The larger the center, the larger the Café.
In a shopping mall environment, each Café will feature one or more golf simulators and several television monitors featuring golf-related programming.
While the final interior design elements for each Links Golf Café are still being finalized, they will definitely provide a very warm, casual and inviting dining atmosphere. And of course, a strong golf theme will abound.
We also expect members and others to stop to their local Links Golf Café, either within a golf training center or within a mall, for one of our custom-roasted organic coffees while en route to the office or perhaps a golf game.
As a single franchisee handling both operations, this arrangement will offer a wealth of opportunity. The possibilities to serve members at both, to drive leads back and forth, and to create countless synergies, will all enhance the bottom line for each business.
In addition, the operation of both facilities will allow new staffing opportunities, and employment flexibility.
More on Links Golf Café to follow …
I had a busy day today. I managed to squeak in a workout this morning before several meetings, calls, and countless emails. I’ve been sleeping too little lately. And definitely not reading enough. Two things to work on, starting after completing this post.
And now, Parmasters is taking Links Golf Cafés beyond golf training centers, and into large shopping malls. My wife and I, by virtue of our Parmasters Franchise, are also the local franchisee for Links Golf Café.
Within each golf training center, the Café will range in size from a few vending machines up to a full food service, with meals fully prepared on site, and seating for dozens of diners. The larger the center, the larger the Café.
In a shopping mall environment, each Café will feature one or more golf simulators and several television monitors featuring golf-related programming.
While the final interior design elements for each Links Golf Café are still being finalized, they will definitely provide a very warm, casual and inviting dining atmosphere. And of course, a strong golf theme will abound.
We also expect members and others to stop to their local Links Golf Café, either within a golf training center or within a mall, for one of our custom-roasted organic coffees while en route to the office or perhaps a golf game.
As a single franchisee handling both operations, this arrangement will offer a wealth of opportunity. The possibilities to serve members at both, to drive leads back and forth, and to create countless synergies, will all enhance the bottom line for each business.
In addition, the operation of both facilities will allow new staffing opportunities, and employment flexibility.
More on Links Golf Café to follow …
I had a busy day today. I managed to squeak in a workout this morning before several meetings, calls, and countless emails. I’ve been sleeping too little lately. And definitely not reading enough. Two things to work on, starting after completing this post.
Sunday, October 01, 2006
Worth a Damn
It’s been a busy weekend. Although today has been mostly R&R.
After some office work first thing Saturday, I was off to the University of Waterloo to check on the continuing ENGAGE! launch. We had volunteers staffing a booth at an Entrepreneur Week event at UW. Unfortunately, our booth materials were on there way to another event. The wrong event. So, after several minutes of calling and driving, the materials were tracked down, and delivered to UW.
I think we signed up some ENGAGE! members. Good news.
After some banking, and a quick lunch, it was off to Guelph for a Spectradigital board meeting. The company continues to make solid progress, but traction is always an issue with startups.
After the meeting is was back home for a few minutes before taking my eldest to hockey evaluations. I really enjoy watching him play, but must admit to working away on my Blackberry during some of the times when he’s on the bench.
Today I golfed. The usual weekly round. Played ok. I continue to learn more about Straight-Line Golf, the simplified swing that we teach at Parmasters. I really struggled last Sunday, but went back to the basics this past week, figured out what I was doing wrong, and played much better today. If it were not for some poor short putting, I could have been just three over on the back. The front was less impressive.
There’s a “starter” – the guy that ensure the continuous stream of golfers heading off from the first tee remains orderly and timely – where I play that would be a fantastic addition to the staff at Parmasters KW. We’re still about nine months away from opening, but I did start the conversation today.
He has a fantastic personality, clearly really enjoys people, loves the game and what the game means. I believe he’s semi-retired. Perhaps …
At Parmasters, when hiring, we first look for the value system, and the love of people and the game, that are all critical to success. We then continue to screen for skill sets, communication skills, etc.
And of course, we ensure that the work is rewarding. This quote came from a television show, of all places, but it resonates:
If you want someone worth a damn in the job, you'd better make sure the job is worth a damn. -television show, Commander and Chief
After some office work first thing Saturday, I was off to the University of Waterloo to check on the continuing ENGAGE! launch. We had volunteers staffing a booth at an Entrepreneur Week event at UW. Unfortunately, our booth materials were on there way to another event. The wrong event. So, after several minutes of calling and driving, the materials were tracked down, and delivered to UW.
I think we signed up some ENGAGE! members. Good news.
After some banking, and a quick lunch, it was off to Guelph for a Spectradigital board meeting. The company continues to make solid progress, but traction is always an issue with startups.
After the meeting is was back home for a few minutes before taking my eldest to hockey evaluations. I really enjoy watching him play, but must admit to working away on my Blackberry during some of the times when he’s on the bench.
Today I golfed. The usual weekly round. Played ok. I continue to learn more about Straight-Line Golf, the simplified swing that we teach at Parmasters. I really struggled last Sunday, but went back to the basics this past week, figured out what I was doing wrong, and played much better today. If it were not for some poor short putting, I could have been just three over on the back. The front was less impressive.
There’s a “starter” – the guy that ensure the continuous stream of golfers heading off from the first tee remains orderly and timely – where I play that would be a fantastic addition to the staff at Parmasters KW. We’re still about nine months away from opening, but I did start the conversation today.
He has a fantastic personality, clearly really enjoys people, loves the game and what the game means. I believe he’s semi-retired. Perhaps …
At Parmasters, when hiring, we first look for the value system, and the love of people and the game, that are all critical to success. We then continue to screen for skill sets, communication skills, etc.
And of course, we ensure that the work is rewarding. This quote came from a television show, of all places, but it resonates:
If you want someone worth a damn in the job, you'd better make sure the job is worth a damn. -television show, Commander and Chief
Saturday, September 30, 2006
Become ENGAGE!d
We launched ENGAGE! last night! This is the culmination of months of volunteer work with The Kitchener and Waterloo Community Foundation.
The official launch happened at Communitech’s Entrepreneur Week Gala Opening. John Pollock made the announcement for us during his remarks as he accepted the Legacy Award on behalf of his extremely accomplished father, Carl A. Pollock, as part of the inaugural inductions into the Waterloo Region Entrepreneur Hall of Fame.
ENGAGE! is a program designed to inspire local entrepreneurs and their employees to invest in the future of the community. Members of ENGAGE! make a commitment today to give back to their community in the future, when they are ready. There is no financial commitment, no audit in the future and no solicitation of funds. It’s simply a way to get emerging business leaders more engaged in the needs within the community.
I urge you all to visit ENGAGE!, learn more, and sign up!
The Kitchener and Waterloo Community Foundation improves the quality of life in Kitchener-Waterloo and area, now and for generations to come, by building community endowment, addressing needs through grantmaking, and providing leadership on key community issues. The KWCF is a connector, bringing those that wish to invest in the community together with the causes that most interest them. Original investments or gifts are not spent. Rather, the funds are invested and the proceeds are directed to support a wide range of charitable causes.
The KWCF does not solicit funds of any kind, but rather provides a trust service to the community.
As project manager for the launch of ENGAGE!, I’d like to say some thank yous.
- To Mr. Pollock, thank you for helping us launch ENGAGE!
- To Communitech, thank you for providing us with the forum, the stage, to make the announcement.
- To the volunteers that worked with me to make this all possible, thank you for all of your efforts.
- The team included Lynne S, Fiona K, Michael D, Tobi D-H, Paul M, Annalee M, Carolyn F, Carrie N and of course Rosemary Smith, CEO of The KWCF.
You’ll find ENGAGE! materials at the Communitech table/booth during all of the remaining 14+ events of Entrepreneur Week. ENGAGE! volunteers will be on hand at three of these events:
- The Impact UW Expo today
- The Chapter 4 event on Thursday October 5
- The “Art of the Start” luncheon on Thursday October 6
Remember, join ENGAGE! today!
The official launch happened at Communitech’s Entrepreneur Week Gala Opening. John Pollock made the announcement for us during his remarks as he accepted the Legacy Award on behalf of his extremely accomplished father, Carl A. Pollock, as part of the inaugural inductions into the Waterloo Region Entrepreneur Hall of Fame.
ENGAGE! is a program designed to inspire local entrepreneurs and their employees to invest in the future of the community. Members of ENGAGE! make a commitment today to give back to their community in the future, when they are ready. There is no financial commitment, no audit in the future and no solicitation of funds. It’s simply a way to get emerging business leaders more engaged in the needs within the community.
I urge you all to visit ENGAGE!, learn more, and sign up!
The Kitchener and Waterloo Community Foundation improves the quality of life in Kitchener-Waterloo and area, now and for generations to come, by building community endowment, addressing needs through grantmaking, and providing leadership on key community issues. The KWCF is a connector, bringing those that wish to invest in the community together with the causes that most interest them. Original investments or gifts are not spent. Rather, the funds are invested and the proceeds are directed to support a wide range of charitable causes.
The KWCF does not solicit funds of any kind, but rather provides a trust service to the community.
As project manager for the launch of ENGAGE!, I’d like to say some thank yous.
- To Mr. Pollock, thank you for helping us launch ENGAGE!
- To Communitech, thank you for providing us with the forum, the stage, to make the announcement.
- To the volunteers that worked with me to make this all possible, thank you for all of your efforts.
- The team included Lynne S, Fiona K, Michael D, Tobi D-H, Paul M, Annalee M, Carolyn F, Carrie N and of course Rosemary Smith, CEO of The KWCF.
You’ll find ENGAGE! materials at the Communitech table/booth during all of the remaining 14+ events of Entrepreneur Week. ENGAGE! volunteers will be on hand at three of these events:
- The Impact UW Expo today
- The Chapter 4 event on Thursday October 5
- The “Art of the Start” luncheon on Thursday October 6
Remember, join ENGAGE! today!
Thursday, September 28, 2006
What's Your Niche?
I’ve just returned from a little shopping. Not for me, of course. Not sure if/when entrepreneurs ever shop for themselves. My eldest son starts hockey on Saturday. As he continues to quickly approach my general size, he often requires larger equipment. This time round it was shoulder and elbow pads, pants and skates. Two hours later, back to work.
During the seminar yesterday, I was asked a question that, surprisingly, I had not been asked before. What is your (i.e. Parmasters’) niche?
There are other ways to phrase the question, such as:
- what pain do you solve?
- what are you best in the world/market at doing?
In the technology sector, where a lot of my experience lies, start-up companies must be able to complete the following sentence:
“We are best in the world at, and companies/people like will buy our product because they suffer from pain.”
You have to solve a pain. There must exist a problem that you address, better than any other company out there. And the pain must be sufficient such that people/companies will pay you to solve it.
I’m not sure how Parmasters would answer this question. The answer may exist on our website.
However, from my perspective, the pain that we address is frustration related to golf. It may be an inability to play well; however, each individual defines the term “well”. It may be an inability or lack of desire to walk/ride around a golf course. It may be a desire to practice, a lot. It may be a desire to play regardless of the weather conditions. It may be a desire to play faster, or more frequently.
We offer, under a single roof, a range of tools, facilities and experiences that will help you solve almost all golf related frustration. That, in my opinion, is our niche.
And yes, we are (or at least, we will be) the very best in the market. Guaranteed.
During the seminar yesterday, I was asked a question that, surprisingly, I had not been asked before. What is your (i.e. Parmasters’) niche?
There are other ways to phrase the question, such as:
- what pain do you solve?
- what are you best in the world/market at doing?
In the technology sector, where a lot of my experience lies, start-up companies must be able to complete the following sentence:
“We are best in the world at
You have to solve a pain. There must exist a problem that you address, better than any other company out there. And the pain must be sufficient such that people/companies will pay you to solve it.
I’m not sure how Parmasters would answer this question. The answer may exist on our website.
However, from my perspective, the pain that we address is frustration related to golf. It may be an inability to play well; however, each individual defines the term “well”. It may be an inability or lack of desire to walk/ride around a golf course. It may be a desire to practice, a lot. It may be a desire to play regardless of the weather conditions. It may be a desire to play faster, or more frequently.
We offer, under a single roof, a range of tools, facilities and experiences that will help you solve almost all golf related frustration. That, in my opinion, is our niche.
And yes, we are (or at least, we will be) the very best in the market. Guaranteed.
Wednesday, September 27, 2006
Asset Optimization
Today was not your typical day in the life of an entrepreneur. It started with a good workout – all weights, no cardio – and then continued into a day long seminar by Jay Paterson and Lee Brower of Empowered Wealth Canada. This evening I attended a Leadership Waterloo Region event.
Jay and his team are doing some amazing things. I’m just starting to learn about their philosophies and approaches, so I’m not ideally suited to try to explain. I urge you to link on over to their website.
However, in a nutshell, they’re focusing on systems and a vocabulary to help families manage and optimize their assets.
Here’s the thing though. They don’t limit their focus to financial assets, which is the first thing you (and I) thought of when the word “asset” appeared. Families have all kinds of other assets:
- Knowledge
- Skills
- Experience
- Values
- Contributions to society
- Health and health practices
- And the list goes on …
I find it all fascinating. Of course, I’m a “systems” guy …
At both events attended today, I spoke to many potential investors, and many future customers/members of Parmasters Kitchener-Waterloo. It’s fun watching peoples’ eyes light up when I describe what we’re building, and what we’ll do for their enjoyment of golf.
Perhaps, in the not too distant future, a better, simplified golf swing, golf knowledge, will be one of the “assets” that a family will pass on to future generations. Perhaps Jay will be involved. Perhaps it’s a very small world after all.
Jay and his team are doing some amazing things. I’m just starting to learn about their philosophies and approaches, so I’m not ideally suited to try to explain. I urge you to link on over to their website.
However, in a nutshell, they’re focusing on systems and a vocabulary to help families manage and optimize their assets.
Here’s the thing though. They don’t limit their focus to financial assets, which is the first thing you (and I) thought of when the word “asset” appeared. Families have all kinds of other assets:
- Knowledge
- Skills
- Experience
- Values
- Contributions to society
- Health and health practices
- And the list goes on …
I find it all fascinating. Of course, I’m a “systems” guy …
At both events attended today, I spoke to many potential investors, and many future customers/members of Parmasters Kitchener-Waterloo. It’s fun watching peoples’ eyes light up when I describe what we’re building, and what we’ll do for their enjoyment of golf.
Perhaps, in the not too distant future, a better, simplified golf swing, golf knowledge, will be one of the “assets” that a family will pass on to future generations. Perhaps Jay will be involved. Perhaps it’s a very small world after all.
Tuesday, September 26, 2006
Things That Matter Most
Most of today was spent speaking to prospective investors. Some prefer email, and so that is what I use. But, for the most part, it involves actual conversations. The personal touch. As noted in a previous post, my investor team is investing in me.
They don’t only need to know about the business, the challenges, how we will face them, my plan for success, and the thousand other questions and topics that come up. They need to hear these things from me, directly. I understand that. I’d be the same way.
Tuesday evenings are generally reserved for my wife and I to talk about anything that needs talking about. It’s not that we don’t communicate during the rest of the week. We’ve just found it helpful to set time aside.
It’s easy to work on the business all the time. Some say the “squeaky wheel gets the grease.” Others talk about the four quadrants of Important versus Urgent matters.
Important and Urgent - Do Now!
Important and Not Urgent - Schedule These!
Not Important and Urgent - Busy Work - Eliminate!
Not Important and Not Urgent - Time Waster - Eliminate!
Communicating within a family is clearly Important, but rarely Urgent. Hence, I find it best to ensure time is set aside, in my schedule, every week.
Things which matter most must never be at the mercy of things which matter least. -Goethe
They don’t only need to know about the business, the challenges, how we will face them, my plan for success, and the thousand other questions and topics that come up. They need to hear these things from me, directly. I understand that. I’d be the same way.
Tuesday evenings are generally reserved for my wife and I to talk about anything that needs talking about. It’s not that we don’t communicate during the rest of the week. We’ve just found it helpful to set time aside.
It’s easy to work on the business all the time. Some say the “squeaky wheel gets the grease.” Others talk about the four quadrants of Important versus Urgent matters.
Important and Urgent - Do Now!
Important and Not Urgent - Schedule These!
Not Important and Urgent - Busy Work - Eliminate!
Not Important and Not Urgent - Time Waster - Eliminate!
Communicating within a family is clearly Important, but rarely Urgent. Hence, I find it best to ensure time is set aside, in my schedule, every week.
Things which matter most must never be at the mercy of things which matter least. -Goethe
Monday, September 25, 2006
Goals Night
Long time, no blog. I was out of town on Friday and Saturday. Sunday was mostly a family day, with some work in the afternoon.
Monday evening is generally goals night. I keep a list of goals, updated periodically. The list is generally hierarchical, with very large, complex goals broken down into smaller, more manageable goals. I then focus on a handful of these manageable goals at any one time. This smaller group of goals become my “current goals”.
It’s become clear that I’m struggling with one particular goal. I’m behind schedule.
I try to ensure all of my goals are SMART.
Specific
Measurable
Achievable
Realistic
Timed
And the goal that I’m struggling with, meets all of these tests.
So, I suspect that I am not committed to this goal. That, for whatever, reason, I do not have sufficient desire to achieve this goal.
This goal is not specifically related to Parmasters, or the Kitchener-Waterloo center that we’re building. It’s more related to my personal well being and life.
I do recall reading once that it is vitally important to not only know what your goals are, but to also be clear on exactly why you want to achieve each specific goal. Goals are not simply about “what”. They are also about “why”.
Unfortunately, or fortunately, this goal meets that test also.
On the other side of the proverbial coin, this goal involves changing some long engrained habits. Some very comfortable habits. From this light, my struggles seem natural. And indeed, it’s clear that most of society struggles with goals like this.
I have a new to-do item. I must learn more about setting and achieving specific goals. Is that a new goal?
Monday evening is generally goals night. I keep a list of goals, updated periodically. The list is generally hierarchical, with very large, complex goals broken down into smaller, more manageable goals. I then focus on a handful of these manageable goals at any one time. This smaller group of goals become my “current goals”.
It’s become clear that I’m struggling with one particular goal. I’m behind schedule.
I try to ensure all of my goals are SMART.
Specific
Measurable
Achievable
Realistic
Timed
And the goal that I’m struggling with, meets all of these tests.
So, I suspect that I am not committed to this goal. That, for whatever, reason, I do not have sufficient desire to achieve this goal.
This goal is not specifically related to Parmasters, or the Kitchener-Waterloo center that we’re building. It’s more related to my personal well being and life.
I do recall reading once that it is vitally important to not only know what your goals are, but to also be clear on exactly why you want to achieve each specific goal. Goals are not simply about “what”. They are also about “why”.
Unfortunately, or fortunately, this goal meets that test also.
On the other side of the proverbial coin, this goal involves changing some long engrained habits. Some very comfortable habits. From this light, my struggles seem natural. And indeed, it’s clear that most of society struggles with goals like this.
I have a new to-do item. I must learn more about setting and achieving specific goals. Is that a new goal?
Wednesday, September 20, 2006
Excellence and Site Selection
I hope to build an “editorial calendar”, of sorts, for my blog. There’s so much to blog about, it’s often difficult to decide what to type.
Based on our site selection activities of Tuesday, we will broaden our search to include areas that were not originally our focus. I look forward to learning more about the market for leased space. We’re looking for 15,000 sq. ft., which is a very large space, and thus not easy to find in the area. Vacancy rates are quite low.
However, of course, we will continue to look until we find the ideal site. Location is not an area of compromise (pun intended).
Today began with some weights and a run. I’ve added another 10 lbs to my bench, which is nice, and rather unexpected. During my run a car tried to occupy the same physical space that I was already occupying. One must be careful in the morning. It seems a few drivers get behind the wheel before they’re fully awake. And admittedly, I’ve likely done the same. This fellow swerved at the last moment, as I quickly jumped out of the way, and then he continued on through a stop sign. Apparently it was one of those new “stop if you want to” signs.
Short week this week. Heading out of town on Friday morning for two days of golf. Of course, the golfers are all prospective investors, so it’s also a business trip. This means, of course, that Thursday and Sunday will be very long days. Time to go prepare …
A little inspiration:
Excellence is the result of caring more than others think is wise; risking more than others think is safe; dreaming more than others think is practical; and expecting more than others think is possible. -unknown
May you have an “excellent” day / week / month / year / life!
Based on our site selection activities of Tuesday, we will broaden our search to include areas that were not originally our focus. I look forward to learning more about the market for leased space. We’re looking for 15,000 sq. ft., which is a very large space, and thus not easy to find in the area. Vacancy rates are quite low.
However, of course, we will continue to look until we find the ideal site. Location is not an area of compromise (pun intended).
Today began with some weights and a run. I’ve added another 10 lbs to my bench, which is nice, and rather unexpected. During my run a car tried to occupy the same physical space that I was already occupying. One must be careful in the morning. It seems a few drivers get behind the wheel before they’re fully awake. And admittedly, I’ve likely done the same. This fellow swerved at the last moment, as I quickly jumped out of the way, and then he continued on through a stop sign. Apparently it was one of those new “stop if you want to” signs.
Short week this week. Heading out of town on Friday morning for two days of golf. Of course, the golfers are all prospective investors, so it’s also a business trip. This means, of course, that Thursday and Sunday will be very long days. Time to go prepare …
A little inspiration:
Excellence is the result of caring more than others think is wise; risking more than others think is safe; dreaming more than others think is practical; and expecting more than others think is possible. -unknown
May you have an “excellent” day / week / month / year / life!
Tuesday, September 19, 2006
Buildings and Companies
Kudos to our local commercial real estate agent for putting together a great set of site tours. We viewed approximately nine properties today. And we were done around noon. Time for lunch and a de-brief.
Having only skimmed the surface of light industrial real estate that exists within Kitchener-Waterloo, I can nevertheless state that we have some fascinating building configurations in these cities. Many spaces have clearly been cobbled together, one addition or adjustment after another, each meant to suit a purpose at the time, but ultimately resulting in a space that seems suited to a few very specific tasks.
Generally, most spaces are not conducive to operation a year-round, indoor golf training and practice facility!
However, we did see four properties that hold some promise. I could mention that addresses, but that wouldn’t exactly help my negotiating position when it comes time to hammer out a lease.
Everything is a compromise. One building is perfect, but the location is not ideal. Another has a slightly better location, but the building is not quite as good. A third is in an ideal location, but the building needs a lot of work. And the fourth, well, there are several issues to work out there, but aspects of the space are amazing.
By the end of the day, I was left wondering if the buildings form a metaphor for the companies that once occupied them. Just as the buildings, in some cases, have been cobbled together, seemingly with no master plan or grand vision, I wonder if business leaders, from time to time, cobble together companies, each adjustment (an acquisition, divestiture, investment, new product line, etc.) making sense at the time, but perhaps lacking a master plan or grand vision.
Companies that dominate their markets know where they’re going. Staff are inevitably united with a sense of purpose and mission. Each adjustment not only makes sense a the time, but also makes sense vis-à-vis a long term plan or direction.
At Parmasters, we know our mission and purpose, and I am confident that we will dominate our market. Better golf. More fun. Guaranteed.
Having only skimmed the surface of light industrial real estate that exists within Kitchener-Waterloo, I can nevertheless state that we have some fascinating building configurations in these cities. Many spaces have clearly been cobbled together, one addition or adjustment after another, each meant to suit a purpose at the time, but ultimately resulting in a space that seems suited to a few very specific tasks.
Generally, most spaces are not conducive to operation a year-round, indoor golf training and practice facility!
However, we did see four properties that hold some promise. I could mention that addresses, but that wouldn’t exactly help my negotiating position when it comes time to hammer out a lease.
Everything is a compromise. One building is perfect, but the location is not ideal. Another has a slightly better location, but the building is not quite as good. A third is in an ideal location, but the building needs a lot of work. And the fourth, well, there are several issues to work out there, but aspects of the space are amazing.
By the end of the day, I was left wondering if the buildings form a metaphor for the companies that once occupied them. Just as the buildings, in some cases, have been cobbled together, seemingly with no master plan or grand vision, I wonder if business leaders, from time to time, cobble together companies, each adjustment (an acquisition, divestiture, investment, new product line, etc.) making sense at the time, but perhaps lacking a master plan or grand vision.
Companies that dominate their markets know where they’re going. Staff are inevitably united with a sense of purpose and mission. Each adjustment not only makes sense a the time, but also makes sense vis-à-vis a long term plan or direction.
At Parmasters, we know our mission and purpose, and I am confident that we will dominate our market. Better golf. More fun. Guaranteed.
Monday, September 18, 2006
Personal Financial Information
Long day today and big day tomorrow.
During my run this morning my legs reminded me that we had enjoyed a good hike in the woods on Saturday, and that I had golfed on Sunday. I generally walk and carry my clubs. I enjoy the little bit of exercise provided, and it’s easier to manage everything in the rain, when necessary.
This evening I had a Kitchener and Waterloo Community Foundation meeting, and then dinner with a prospective – or should I say “future” – investor. He had a lot of insightful questions.
As I go through this process, more and more “future” investors share with me some significant and personal details about their financial situations. I don’t ask for this information. They offer it. I generally try to interject, but they generally continue to reveal. I find this very humbling, and take it as a great compliment. Clearly these individuals trust and respect me enough to share with me some very sensitive information.
My boys asked me the other night, if a specific friend – they used his name – was going to invest. I tried to explain why I couldn’t give them that information. Not sure they fully understood. Likely more questions will follow.
The “big day” tomorrow involves site visits. We’ll be visiting approximately 11 different buildings/properties. The franchisor will be in town. As well as the international commercial agent that Parmasters has retained. More preparation tonight …
During my run this morning my legs reminded me that we had enjoyed a good hike in the woods on Saturday, and that I had golfed on Sunday. I generally walk and carry my clubs. I enjoy the little bit of exercise provided, and it’s easier to manage everything in the rain, when necessary.
This evening I had a Kitchener and Waterloo Community Foundation meeting, and then dinner with a prospective – or should I say “future” – investor. He had a lot of insightful questions.
As I go through this process, more and more “future” investors share with me some significant and personal details about their financial situations. I don’t ask for this information. They offer it. I generally try to interject, but they generally continue to reveal. I find this very humbling, and take it as a great compliment. Clearly these individuals trust and respect me enough to share with me some very sensitive information.
My boys asked me the other night, if a specific friend – they used his name – was going to invest. I tried to explain why I couldn’t give them that information. Not sure they fully understood. Likely more questions will follow.
The “big day” tomorrow involves site visits. We’ll be visiting approximately 11 different buildings/properties. The franchisor will be in town. As well as the international commercial agent that Parmasters has retained. More preparation tonight …
Saturday, September 16, 2006
Becoming a Straight-Line Golfer
Today started like most others, with a (fairly) healthy breakfast and a quick read of the local newspaper. We then packed up some lunches and headed to The Bruce Trail for a few hours of walking/hiking. It was nice, and quite quiet. We lunched at the foot of Webster's Falls.
Many people ask me about my conversion to Straight-Line Golf™. At Parmasters, we guarantee a 25% reduction in your handicap, or your money back. We do so by teaching a simplified golf swing. Our Co-Founder and Chief Golf Professional, Scott Hazledine, has spent his professional life studying the way the human body works, and developing the Straight-Line Golf™ swing that we teach.
Of course, as the local Parmasters franchisee, I have converted to this simplified swing. My conversion began with a 45-minute lesson at Parmasters Memphis on June 17 of this year. This was not a formal, structured, Parmasters golf lesson. This was really simply 45-minutes with the Assistant Manager of Golf at Parmasters Memphis, combined with a few minutes spent with Scott.
Since that time, I have continued to learn more and more about Scott’s philosophies, and the swing.
Parmasters clients will be offered a full eight hours of structured training. Those that wish to truly master the swing can continue on with 24 half-hour lessons spread over six months.
I had 45-minutes, unstructured.
As you might imagine, over the past two or three months there have been some struggles. I have no doubt that if I had been able to take the full eight hours of structured training, I would not have struggled over the past few months. Scott has been teaching this swing for many years, and offering a money back guarantee. No one has ever asked for his/her money back. You can read a series of testimonials here.
I have struggled because I was not using the Straight-Line Golf™ swing. I was using parts of it, but also making things up, on my own, to fill in some of the blanks. Basically, I was using a hybrid swing, including some of the elements from the traditional golf swing that most golfers use.
Well, I’m happy to report, that I am finally making some strong progress. When I played on Thursday of this week, most approach shots were very crisp. I still have some work to do on the long ball, but for the most part, I really see my game coming around.
This is exciting! I’m starting to feel what our clients will feel, starting next summer, when we open.
As has often been said, there aren’t many feelings that compare to a long, long walk, with your putter in your hand.
For now, hit it well, but not too often!
Many people ask me about my conversion to Straight-Line Golf™. At Parmasters, we guarantee a 25% reduction in your handicap, or your money back. We do so by teaching a simplified golf swing. Our Co-Founder and Chief Golf Professional, Scott Hazledine, has spent his professional life studying the way the human body works, and developing the Straight-Line Golf™ swing that we teach.
Of course, as the local Parmasters franchisee, I have converted to this simplified swing. My conversion began with a 45-minute lesson at Parmasters Memphis on June 17 of this year. This was not a formal, structured, Parmasters golf lesson. This was really simply 45-minutes with the Assistant Manager of Golf at Parmasters Memphis, combined with a few minutes spent with Scott.
Since that time, I have continued to learn more and more about Scott’s philosophies, and the swing.
Parmasters clients will be offered a full eight hours of structured training. Those that wish to truly master the swing can continue on with 24 half-hour lessons spread over six months.
I had 45-minutes, unstructured.
As you might imagine, over the past two or three months there have been some struggles. I have no doubt that if I had been able to take the full eight hours of structured training, I would not have struggled over the past few months. Scott has been teaching this swing for many years, and offering a money back guarantee. No one has ever asked for his/her money back. You can read a series of testimonials here.
I have struggled because I was not using the Straight-Line Golf™ swing. I was using parts of it, but also making things up, on my own, to fill in some of the blanks. Basically, I was using a hybrid swing, including some of the elements from the traditional golf swing that most golfers use.
Well, I’m happy to report, that I am finally making some strong progress. When I played on Thursday of this week, most approach shots were very crisp. I still have some work to do on the long ball, but for the most part, I really see my game coming around.
This is exciting! I’m starting to feel what our clients will feel, starting next summer, when we open.
As has often been said, there aren’t many feelings that compare to a long, long walk, with your putter in your hand.
For now, hit it well, but not too often!
Thursday, September 14, 2006
The Guilt of Not Working Always
It will be a shorter day today, meaning I should be done before 10:00. Also quite different, especially for a week day, as it started with a round of golf.
It’s funny. As an entrepreneur, I work almost all of the time. And since the round ended this morning, I have been in meetings, or on the phone, without stop. So taking a few hours for some much needed R&R shouldn’t seem like a big deal. But I really struggled with some guilt this afternoon. Something to work on.
Stephen Covey talks about P and PC. Production and Production Capacity. If one focuses exclusively on Production, one’s Production Capacity will wane. Production Capacity also requires attention, and nurturing, and this includes rest. I believe he also uses the phrase, “sharpening the saw”, although, admittedly, it’s been a couple of years since I’ve read The Seven Habits.
My golf partner this morning was a good friend who is also both a business and golf mentor. He’s about a seven handicap. I’m closer to 18. But I learn a lot, and pick his brain continuously throughout the round. And he’s actually one of the main reasons why I am a Parmasters franchisee, but that’s another story, for another time.
For now …
“Sometimes when I consider what tremendous consequences come from little things ... I am tempted to think ... there are no little things.” -Bruce Barton
Maintaining one’s Production Capacity is one such “little thing.”
It’s funny. As an entrepreneur, I work almost all of the time. And since the round ended this morning, I have been in meetings, or on the phone, without stop. So taking a few hours for some much needed R&R shouldn’t seem like a big deal. But I really struggled with some guilt this afternoon. Something to work on.
Stephen Covey talks about P and PC. Production and Production Capacity. If one focuses exclusively on Production, one’s Production Capacity will wane. Production Capacity also requires attention, and nurturing, and this includes rest. I believe he also uses the phrase, “sharpening the saw”, although, admittedly, it’s been a couple of years since I’ve read The Seven Habits.
My golf partner this morning was a good friend who is also both a business and golf mentor. He’s about a seven handicap. I’m closer to 18. But I learn a lot, and pick his brain continuously throughout the round. And he’s actually one of the main reasons why I am a Parmasters franchisee, but that’s another story, for another time.
For now …
“Sometimes when I consider what tremendous consequences come from little things ... I am tempted to think ... there are no little things.” -Bruce Barton
Maintaining one’s Production Capacity is one such “little thing.”
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