I got thinking today about different personality types. Many are familiar with the Myers-Briggs tools and/or various other personality representation tools, many of which boil down to different colours indicators.
I'm a fairly strong Gold according to one of these tools. And in the Myers-Briggs world I'm an INTJ.
I was chatting with a close friend who is facing some frustration in a team situation at work. I believe and suggested that it all comes down to personality and values clashes.
As a Gold herself, she values punctuality, accuracy, meeting commitments, deadlines, etc. Others in the group, based on their colours, are more driven by relationships, a need to belong, new/fresh ideas, etc.
So I started thinking about a Parmasters golf training center, such as Parmasters Kitchener-Waterloo. We hire staff based on the values and personality types. We seek individuals that will thrive and maintain a high energy level, while providing the service that is integral to the Parmasters experience.
We then teach the skills that our team members require.
So, our team members will all have fairly similar values, beliefs and personality types. They won't be clones by any means, but they will all feel an affinity with each other.
Our members, on the other hand, will be as varied as the population of Waterloo Region. Varied personality types. Varied belief systems. Varied value systems.
Our goal is to hire staff that love and care about people, that love to communicate effectively, that love life, and that love to serve and please. We also look for a love and respect for the game of golf and all it represents.
Experience at other Parmasters centers shows that if we hire effectively, and train effectively, our team members will be well equipped to provide ALL members with exceptional service and a fantastic experience, time and time again! Personality types will vary dramatically throughout our membership, but ALL members will hopefully agree.
Parmasters provides a "WOW!" experience, every time!
Friday, January 04, 2008
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